Senior Financial Analyst - Risk Management at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinanceIndustries

Requirements

Bachelor’s degree from an accredited university in accounting sciences
CPA title preferred
Eight (8) years of experience in similar functions
Strong skills in analysis and problem solving
Excellent communication and interpersonal skills
Ability to work collaboratively in a cross-functional team environment
Natural analytical mind and strong ability to think in terms of process
Comfortable with ambiguity, decisive and critical
Strong ability to set priorities
Curious, go-getter and motivating personality
Comfortable in a rapidly changing environment
Communicate effectively in French and English
Technical skills: Microsoft Office Suite (Excel, Word, PowerPoint, etc.)
Excel & Power BI Level - Intermediate: Pivot Table, Formulas (If, Sum.if, Concat, etc.)

Responsibilities

Lead variance analysis and identify key drivers of financial performance
Translate complex financial data to present clear business-relevant narratives
Work with cross-functional stakeholders to support financial initiatives
Provide ad-hoc analysis and insights to support strategic initiatives
Ensure data integrity and consistency across financial reports
Lead automation and improving of processes using automation tools and AI
Develop and maintain KPI dashboards and/or reports to monitor financial trends
Identify opportunities to streamline financial processes
Contribute to the standardization and documentation of procedures
Mentor analysts and support their development
Promote a culture of continuous learning and data-driven decision-making
Effectively report to managers and practice “managing up” by proactively communicating insights, risks, and recommendations
Lead the preparation and analysis of corporate insurance renewals, including loss analysis, scenario modelling, and total cost of risk assessments, and provide clear, actionable recommendations to senior leadership
Lead analytical preparation for corporate insurance renewals (loss triangles, severity/frequency trends, scenario modelling, total cost of risk), and recommend optimization options with executive-ready narratives
Enhance the transformation of the enterprise risk register
Design and implement the credit risk management framework (policies, thresholds, delegations, SLAs) in collaboration with Sales and Finance teams
Optimise and automate credit review processes, including scorecards and alert mechanisms, and monitor key performance indicators such as defaults, bad debt, DSO, and credit insurance coverage
Ensure key internal controls meet governance and IPO-readiness standards by collaborating with the Senior Analyst, Internal Control
Support control testing and implement automation for streamlined evidence collection, performance reporting, and remediation tracking

Skills

Variance Analysis

KPI Dashboards

Process Automation

Scenario Modelling

Loss Triangles

Enterprise Risk Management

Credit Risk Management

Scorecards

Internal Controls

Internal Audit

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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