Senior Field Service Technician at Xylem

Arlington, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Water Technology, Water TreatmentIndustries

Requirements

HS diploma or equivalent
2-5 years of technical experience, preferably in industrial or commercial process water
Industry-specific licenses preferred; ability to obtain TWIC card
Proficiency in Microsoft Office, including smart devices
Demonstrated customer service experience
Critical thinking and trouble-shooting ability
Ability to operate a company service vehicle safely
Must be able to pass a background check and pre-employment drug screen
Ability to function effectively in a team environment

Responsibilities

Responsible for the installation, service, and maintenance of water purification equipment
Receives specific training on equipment used
Utilizes a company service vehicle to travel to customer locations
Proactively troubleshoots systems for mechanical, electrical, and plumbing equipment conditions
Takes care of company property and anticipates and corrects safety issues
Direct interfacing with customers
May be responsible for work in multiple systems, locations, or customers
Provides coaching to entry-level technicians

Skills

Key technologies and capabilities for this role

Water Purification EquipmentInstallationServiceMaintenanceMechanical TroubleshootingElectrical TroubleshootingPlumbingMicrosoft OfficeCustomer ServiceProblem-SolvingVehicle OperationTWIC Card

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for this Senior Field Service Technician role?

This information is not specified in the job description.

What skills and experience are required for this role?

Requirements include 2-5 years of technical experience preferably in industrial or commercial process water, proficiency in Microsoft Office including smart devices, demonstrated customer service experience, critical thinking and troubleshooting ability, and ability to operate a company service vehicle safely.

What is the work schedule and travel like for this position?

The work schedule is general day shift hours with overtime opportunities and a compensated on-call rotation with occasional afternoons/weekends. Travel required is 25% or less.

What makes a strong candidate for this Senior Field Service Technician position?

Strong candidates will have 2-5 years of technical experience in industrial or commercial process water, industry-specific licenses or ability to obtain a TWIC card, customer service experience, problem-solving skills, and ability to work effectively in a team.

Xylem

Water technology solutions for sustainability

About Xylem

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability. Its offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by clients worldwide for managing water bodies. Xylem serves various clients, including municipalities, industrial companies, and agricultural businesses, helping them manage water resources efficiently and improve water quality. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for a comprehensive approach to water management. The company's goal is to promote sustainability and address environmental concerns while meeting the increasing demand for eco-friendly water solutions.

Washington, District of ColumbiaHeadquarters

2011Year Founded

$356.2KTotal Funding

IPOCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Risks

Emerging startups using AI and IoT may threaten Xylem's market share.

Rising raw material costs could impact Xylem's profit margins.

Global semiconductor shortage may delay Xylem's smart system production.

Differentiation

Xylem offers both hardware and software solutions for comprehensive water management.

The company focuses on sustainable and eco-friendly water technology innovations.

Xylem's HYPACK software is a leader in hydrographic and dredging applications.

Upsides

Xylem's acquisition of Idrica enhances its digital water utility market presence.

Growing interest in atmospheric water harvesting opens new market opportunities for Xylem.

Integration with ElectraMet boosts Xylem's industrial sector position in metals recovery.

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