Senior Executive Assistant / Administrative Manager - India

About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

We are seeking a highly organized, proactive, and experienced Senior Executive Assistant to provide comprehensive administrative support to a key APAC-based executive(s) and to manage the workflow and professional development of our in-region Executive Support team as an Administrative Manager. The ideal candidate will be a strategic partner to the executives, anticipating their needs, streamlining processes, and ensuring the smooth and efficient operation of their daily activities. This role requires exceptional communication, problem-solving, and leadership skills, as well as a proven ability to handle confidential information with discretion.

Employment Type: Full Time

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

Executive Support Requirements

• Manage complex executive calendars, including scheduling meetings, appointments, and travel arrangements, both domestic and international, ensuring optimal time management and anticipating potential conflicts.
• Prepare and edit correspondence, reports, presentations, and other documents with accuracy and attention to detail.
• Organize and maintain executive files and records, ensuring easy access and retrieval of information.
• Screen and prioritize incoming communications, including phone calls, emails, and mail, responding or delegating appropriately.
• Coordinate and manage logistics for meetings and events, including room setup, catering, and material preparation.
• Process expense reports, invoices, and other financial documentation accurately and in a timely manner.
• Conduct research and gather information as needed to support executive projects and initiatives.
• Act as a point of contact between executives and internal/external stakeholders, maintaining professional and courteous relationships.
• Handle confidential and sensitive information with the utmost discretion and integrity.
• Anticipate the needs of the executives and proactively take action to ensure their efficiency and productivity.
• Should be flexible with timings depending on the need of support required.

People Leadership Requirements

• Supervise and mentor a team of early-career Executive Assistants, providing guidance, training, and support for their professional growth.
• Delegate tasks and projects to junior assistants, ensuring equitable distribution of workload and alignment with their skill sets.
• Oversee the day-to-day activities of the junior assistants, ensuring timely and accurate completion of their responsibilities.
• Conduct regular check-ins and performance reviews with junior assistants, providing constructive feedback and identifying areas for development.
• Foster a positive and collaborative team environment, promoting effective communication and teamwork within the administrative support team.
• Participate in the recruitment and onboarding process for new administrative support staff as needed.
• Identify opportunities for process improvement within the administrative function and implement best practices.
• Ensure adherence to company policies and procedures within the administrative support team.

Qualifications

• Proven experience (typically 7+ years) as an Executive Assistant, with a significant portion of that experience supporting senior-level executives.
• Demonstrated experience in managing or mentoring administrative support staff.
• Exceptional organizational, time management, and prioritization skills with the ability to manage multiple tasks and deadlines effectively.
• Excellent written and verbal communication skills, including strong grammar, proofreading, and editing abilities.
• Proficiency in Google Suite and other relevant software and technology.