Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance (commensurate experience may be considered in lieu of education)
Strong analytical and critical thinking skills
Minimum four years of e-billing experience in a law firm or professional organization required (five years or more preferred)
Hands-on familiarity with multiple e-billing vendor systems and outside counsel guidelines
Must be a team player with strong interpersonal skills
Superior customer service and demonstrated ability to work in challenging and dynamic environment
Self-directed with a strong work ethic; capable of working independently with limited supervision
Ability to work outside of established business hours and adjust personal schedule to meet deadlines
Ability to multitask and meet stringent deadlines in a fast-paced work environment
Excellent organizational and time-management skills
Demonstrated proficiency with Microsoft Office products, MS Excel (including advanced features such as pivot tables, graphs, formulas, macros)
Experience working with client Document Management Systems (DMS)
Ability to create spreadsheets, manipulate data, and generate reports
Detail oriented
Excellent verbal and written communication skills with ability to effectively present results to senior management
Ability to perform well in cross-functional environment and interface effectively with senior management, vendors, and client staff
Ability to professionally handle matters of a sensitive nature with confidentiality
Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred
Ability to work overtime as needed during peak or critical periods
Ability to maintain the highest level of confidentiality
Responsibilities
Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests (essential function)
Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing (essential function)
Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process (essential function)
Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support (essential function)
Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions (essential function)
Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system (essential function)
Execute accruals, budgets, and information and data requests (essential function)
Work collaboratively with department’s supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems