Senior Director, Americas Professional Services at Snowflake

Menlo Park, California, United States

Snowflake Logo
$248,000 – $378,000Compensation
Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Cloud Computing, Data PlatformIndustries

Requirements

  • 15+ years in a professional service environment with a focus in data warehousing, business intelligence and cloud solutions
  • Consultant and mentor with deep experience in Data Warehousing, Business Intelligence, Big Data, Cloud Infrastructure, Data Engineering and AI Solutions
  • 10+ years of leadership experience, managing a PS team in a high growth environment
  • Data driven and keen ability to drive efficiency and “do more with less”
  • Mix of selling capabilities and enough technical depth to hire and develop Technically oriented sellers; at ease with Technical positioning, scoping and aligning services solutions to outcomes (technical, business and strategic)
  • Ability to combine entrepreneurial spirit, change agent mentality, business, technical and customer interfacing skills
  • Proven success in building teams with a focus on optimizing performance, engagement and productivity
  • Executive level communication with customer facing experience and confident in presenting both technical solutions and business impact
  • Proven and consistent track record of building teams and delivering customer engagements
  • Strong program, project, and process management skills; preferably project management certified
  • Follow the company’s confidentiality and security standards for handling sensitive data and abide by the company’s data security plan

Responsibilities

  • Be a change agent and drive our mission to evolve to outcome focused services that deliver tangible results for our customers
  • Partner closely with Sales and Solutions Engineering to define customer adoption, growth and success strategies aligned to Snowflake business objectives
  • Work with Snowflake’s leadership to define professional services offerings, manage future strategy and direction for the professional services practice
  • Provide executive thought leadership - internally and externally - for Professional Services strategy, approach and activities
  • Lead the business and operational elements of the Americas Professional Services team - from services sales to business investments to revenue and customer consumption
  • Accountable for the entire Americas book of business including bookings, revenue and margin. Manage these metrics flawlessly while also delivering on broader Snowflake objectives including driving adoption of the platform, reducing time to go live and realizing efficiency gains
  • Retain customers and identify opportunities to expand scope of work
  • Build, hire and manage a team of Practice Directors and Practice Managers who focus on positioning and scoping high impact, outcome-focused services to Customers
  • Stay on point through Delivery to ensure successful delivery of services, and hold the Delivery team accountable for delivering to the committed outcomes
  • Own the relationships with Customers and Snowflake Sales teams; be the single point of contact for Professional Services success in the Americas region

Skills

Professional Services
Services Sales
Revenue Management
Customer Adoption
Business Strategy
Leadership
Change Management
Pricing Strategy
Value Metrics
Platform Adoption

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters
2012Year Founded
$1,341.3MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.
A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.
Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.
Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.
Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.
Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.
Increased competition from Mistral AI could challenge Snowflake's market position.
Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.
The AI Data Cloud enables near-unlimited scale and performance for data mobilization.
Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.
Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.
Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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