Senior Data Scientist, Customer Operations at Etsy

Ciudad de México, Ciudad de México, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, TechnologyIndustries

Requirements

5+ years of proven success on Analytics or Data Science teams with at least 3 years in Trust & Safety, Risk, Fraud or Customer service analytics
Proficiency with advanced analytical methods such as predictive models, model performance evaluation, A/B testing frameworks, etc
Experience employing analytics to guide trust and safety and customer services strategies
High proficiency with advanced analytical techniques using SQL and Python
Successful track record of distilling highly complex problems into narratives that are concise, action-focused, and memorable, and expressing recommendations with both conviction and finesse
Ability to communicate insights to senior executives

Responsibilities

Partner with Trust and Safety Risk & Fraud, Trust and Safety Content, and Customer Support & Services groups to develop strategies that provide positive customer experiences and balance short- and long-term goals amid evolving content and fraud risks
Analyze behavioral and transactional data to decide how to better service and protect Etsy's customers
Work closely and collaboratively with Customer Operations partners (Trust and Safety and Customer Support Product, Operations and Engineering teams) to develop data-backed strategies
Define metric-focused goals around customer experience, fraud prevention, and content safety; employ sophisticated analyses and industry-leading measurement techniques to help attain these goals
Deliver clear insights while building foundational metrics, data, and tools to facilitate analytical excellence in Trust and Safety and Customer Support and Services spaces
Use rigorous methods to generate insights that advise product, engineering, and operations decisions on trust and safety and customer service
Collaborate with partner teams through all stages of development: uncovering opportunity areas, crafting experiments to test hypotheses, analyzing impact, and highlighting takeaways
Guide partner teams with data and insights and tell the story of risk management to teams, senior management, and the community

Skills

Key technologies and capabilities for this role

Data AnalysisBehavioral AnalyticsTransactional AnalyticsA/B TestingExperiment DesignHypothesis TestingFraud DetectionRisk AnalysisStatistical Methods

Questions & Answers

Common questions about this position

What compensation is offered for this Senior Data Scientist role?

In addition to salary, you will be eligible for an equity package, an annual performance bonus, and competitive benefits that support you and your family.

Is this position remote or does it require office presence?

Candidates living within commutable distance of our Mexico City office, and then Guadalajara, may be the first to be considered. More details about work modes and workplace safety policies are available via a provided link.

What skills are required for this Senior Data Scientist position?

The role requires rigorous analytical methods, sophisticated analyses, industry-leading measurement techniques, and the ability to generate insights from behavioral and transactional data.

What is the team culture like for this role at Etsy?

The team is collaborative, working closely with partner teams through all stages of development, from uncovering opportunities to analyzing impacts. Learning new skills is a requirement and perk, with a focus on growth and guiding teams with data insights.

What makes a strong candidate for this Senior Data Scientist role?

Strong candidates will have experience partnering with Trust and Safety, Customer Support teams, developing data-backed strategies for customer experience and fraud prevention, and delivering clear insights through metric-focused goals and analytical excellence.

Etsy

Global online marketplace for handmade goods

About Etsy

Etsy is an online marketplace that connects buyers with sellers of handmade, vintage, and unique goods. The platform allows individual artisans, crafters, and small business owners to list a variety of products, such as jewelry, clothing, home decor, and personalized gifts. Etsy's marketplace is distinct because it focuses on one-of-a-kind items that are often not available in regular retail stores. The company generates revenue through transaction fees, listing fees, and optional advertising services that sellers can use to enhance their visibility. Additionally, Etsy offers subscription packages that provide sellers with advanced tools and analytics to help them grow their businesses.

New York City, New YorkHeadquarters

2005Year Founded

$89.2MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

100% paid medical, dental, and vision coverage for employees and their eligible dependents

Life, AD&D, & supplemental long-and short-term disability insurance

Matching 401(k)

Generous PTO policy

Paid sabbatical program

Charitable contribution match

Volunteer time off

Risks

Emerging marketplaces like DishDivvy could draw away Etsy's customer base.

Klarna's payment option might lead to increased consumer debt and backlash.

Increased competition from new sellers may arise due to the rise in women entrepreneurs.

Differentiation

Etsy focuses on handmade, vintage, and unique items, unlike traditional e-commerce sites.

The platform supports small business owners and artisans, fostering a creative marketplace.

Etsy's global reach connects diverse buyers and sellers of one-of-a-kind products.

Upsides

Etsy's investment in DishDivvy could diversify its marketplace offerings.

Klarna's Buy Now, Pay Later option may boost Etsy's average order values.

The rise in women entrepreneurs aligns with Etsy's focus on small business owners.

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