Senior Data Scientist at Customer.io

Americas

Customer.io Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Communication, SaaS, Marketing TechnologyIndustries

Requirements

Candidates must have 5-7 years of experience in data science, applied machine learning, or advanced analytics with a proven track record of driving impact. Strong SQL and Python skills are essential for wrangling large datasets and building end-to-end analyses and models. Experience with forecasting, classification, or scoring models applied in business contexts is required. Familiarity with modern data workflows and tools such as dbt, Snowflake, Hex, and Streamlit is necessary. Strong communication skills are needed to explain complex models and tradeoffs to non-technical stakeholders. Bonus points for experience embedding ML insights into applications or customer-facing products.

Responsibilities

The Senior Data Scientist will design and deploy predictive models to improve customer acquisition, conversion, and retention. They will partner with Product, Revenue, and CX teams to identify opportunities for modeling and experimentation that drive measurable business outcomes. Responsibilities include building prototypes and production-ready models in Python, leveraging modern data stacks like Snowflake and dbt for scalable development and deployment. The role involves collaborating with data engineering to ensure clean and reliable data pipelines for advanced analytics and ML use cases. Additionally, the Senior Data Scientist will translate modeling outputs into clear recommendations and decision frameworks for senior leaders and contribute to the design of analytics capabilities that extend into products.

Skills

Python
Machine Learning
Predictive Modeling
Statistical Modeling
Data Analysis
Experimentation
Customer Acquisition
Customer Retention
Lead Scoring
Customer Health
Product Adoption
Behavioral Data
SQL

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.

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