Senior Data Analyst – End User Transformation Services (EUTS) – Business Intelligence & Reporting at Voya Financial

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Information TechnologyIndustries

Requirements

Deep Business Intelligence expertise, particularly in Power BI (semantic models, datasets, interactive dashboards, DAX/M, row-level security)
Strong data engineering skills (SQL, scripting in PowerShell/Python, APIs including REST/Graph)
Experience with operational data sources such as ServiceNow/Jira, Microsoft 365, Intune/Endpoint analytics, SCCM/MECM, Azure Log Analytics
Strong stakeholder engagement and ability to translate data into actionable insights and recommendations
Passion for data-driven decision-making in end-user IT services (Service Desk, Deskside/Field, EUC engineering, collaboration, device management)
Hands-on analytics leadership blending data engineering, visualization, and storytelling

Responsibilities

Design and deliver BI solutions: Build scalable Power BI semantic models, datasets, and interactive dashboards providing real-time visibility into ticket volumes, backlog, MTTR, first-contact resolution, CSAT, SLA adherence, and operational performance across End User Services
Operational reporting and standardization: Establish a single, governed reporting framework for SLAs, OLAs, KPIs; produce consistent monthly/quarterly executive and vendor reports with variance analysis and trend diagnostics
Data engineering and integration: Create robust data pipelines using SQL and scripting to ingest and transform data from ServiceNow/Jira, Microsoft 365, Intune/Endpoint analytics, SCCM/MECM, Azure Log Analytics, and other tools via REST/Graph APIs
Decision support for front-line IT: Translate findings into practical recommendations to improve front-end IT support (knowledge gaps, training, shift-left, automation, problem management) and track impact
Quality, governance, and reliability: Implement data quality checks, documentation, version control; define source-of-truth datasets and KPIs; ensure access, security, and RLS align with policy
Self-service enablement: Publish certified datasets, Power BI apps, report templates; coach End User Services teams on using insights
Automation and scale: Automate refresh, distribution, alerts (SLA breaches, anomaly detection, thresholds) to reduce manual reporting
Executive storytelling: Craft narratives connecting metrics to outcomes (experience, productivity, cost, risk) and present insights to senior leadership

Skills

Power BI

SQL

APIs

scripting

data engineering

data visualization

Business Intelligence

dashboards

reports

SLAs

KPIs

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters

2014Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Rally wellness program

Employee Assistance Program (EAP) and Work Life Services

Behavioral Health Family Support Program

Livongo support for diabetes, hypertension, and weight management

AccessHope cancer support

Wellthy caregiving assistance

Back-up child care and elder care

Health Advocate

ABLE accounts

Legal insurance

Identity theft protection

Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.

Operational challenges in integrating OneAmerica's business could affect service quality.

Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.

The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.

Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.

The financial wellness market's growth offers significant opportunities for Voya's programs.

AI integration in investment management can enhance Voya's strategies and client outcomes.

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