Senior Customer Service Engineer at GE Healthcare

Kolkata, West Bengal, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Technology, Medical ImagingIndustries

Requirements

Bachelor's degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field
5+ years of experience in servicing medical imaging equipment like MR, CT, NM, PET, CATH etc
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Strong oral and written communication skills
Proficiency in English
Ability to work independently with minimum direction
Flexibility to work in any assigned location depending on business requirements
Sought by others for guidance and advice

Responsibilities

Develop and maintain strong interpersonal relationships with customer representatives
Carry out installation and maintenance of all GE HealthCare Imaging equipment like MR, CT, NM, PET, CATH etc
Ensure customer satisfaction in the assigned area
Maintain all models specific to Multi-Modality Imaging Equipment in the assigned area
Perform total system level troubleshooting on complex multi-symptom problems
Daily interface with doctors and technicians on equipment status issues to ensure satisfaction to primary customers
Assist in the growth and direction of business in the geographic area
Responsible for Warranty and PMS contract cost control
Responsibly complete all administration tasks on time, including timely completion of FMIs and PMS inspections documentation for assigned accounts
Play a leading role in complex and multifunctional room installations
Share best practices and maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Assist in account sales visits, help train others where necessary, identify sales opportunities, and communicate to account team

Skills

PET

CATH

Multi-Modality Imaging

System Troubleshooting

Equipment Installation

Maintenance

PMS

ISO 9001

Electrical Engineering

Biomedical Engineering

Instrumentation Engineering

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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