[Remote] Senior Credit Analyst, Financial Health at Monzo

Cardiff, Wales, United Kingdom

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£76,500 – £103,500Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

Experience in unsecured retail lending (e.g. personal loans, credit cards, overdrafts, etc.) with exposure to managing customers in financial difficulty
Understanding of how the unsecured retail lending market works, especially for distressed portfolios with customers in potential financial difficulty
Strong analytical and data capabilities, backed up by technical coding skills (SQL is a must-have, Python and Looker experience is a plus)
Working understanding of the regulations that apply to lending in the UK, especially Consumer Duty

Responsibilities

Working on initiatives to improve portfolio health by engaging and rehabilitating customers in financial difficulty
Supporting the design and roll-out of financial health strategies by finding patterns in the data and translating these into insights
Designing and monitoring impact assessment and forecasting models for financial health activities (payment plans, promises, customer engagement pre-arrears and in arrears)
Developing, maintaining and monitoring credit models to assess net present value of arrears cohorts/segments to drive strategic business decisions
Working alongside people from engineering, marketing, product, risk and control to design and deliver product changes
Supporting the design and roll-out of new products and customer journeys
Assessing how the arrears portfolio will perform over time across products; working with the Capital Impairment Forecasting team to input into budget and forecast on the arrears portfolio and ensure accurate forecasting
Working with Operational teams to ensure accurate forecasting of Financial Health activities and related capacity requirements

Skills

Credit Risk Strategy

Collections

Recoveries

Arrears Forecasting

Portfolio Analysis

Financial Health

Impact Assessment

Risk Modeling

Monzo

Digital-only banking platform for consumers

About Monzo

Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.

London, United KingdomHeadquarters

2015Year Founded

$1,856.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave

Risks

Monzo breached UK banking regulations, risking reputational damage and fines.

Expansion into Europe poses regulatory challenges and potential licensing delays.

Reliance on digital platforms makes Monzo vulnerable to technological disruptions.

Differentiation

Monzo offers real-time spending updates and categorized transactions via a mobile app.

The 'Pots' feature allows users to set aside money for specific purposes.

Monzo Plus provides premium features like custom card designs and travel insurance.

Upsides

Monzo secured $400M in 2024, valuing the bank at $5 billion.

The partnership with SignLive enhances accessibility for Deaf customers.

Expansion into Europe in 2025 could significantly increase Monzo's customer base.

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