[Remote] Senior Content Designer at Mercury

New York, New York, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5-7 years of experience in Content Design or Product Writing with experience balancing writing craft and system thinking
Ability to move comfortably between detail-level execution and team-wide strategy
Strong communication skills: able to advocate for voice, consistency, and clarity across disciplines
A proactive partner who brings ideas—not just execution—to the table
Curiosity, empathy, and a willingness to experiment
FinTech experience is a plus

Responsibilities

Build deep empathy for our customers and translate it into clear, helpful product content
Partner with product teams to write everything from error messages to onboarding flows to system templates
Extend brand values into the product experience with persuasive, human-centered copy
Create and socialize guidelines for style, mechanics, shared language, and system-wide voice consistency; define and evolve the architecture of reusable content components; establish principles for how we utilize channels (in-app, email, notifications, etc.) and their cadence
Collaborate with research and design to test and refine messaging
Support major initiatives by partnering with product designers and PMMs to help customers understand new developments

Skills

Mercury

Banking services for startups and founders

About Mercury

Mercury provides banking services specifically designed for startups, regardless of their size or stage of development. Their offerings include free checking and savings accounts, debit and credit cards, and options for domestic and international wire transfers, as well as treasury and venture debt services. The platform is user-friendly, allowing founders to manage their finances with ease. What sets Mercury apart from traditional banks is its focus on the startup community, offering programs that connect founders with valuable resources and advice to help them succeed. The goal of Mercury is to empower startups by providing them with the financial tools and support they need to grow and thrive.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$146.8MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health, dental, & vision

Custom equipment setup

401(K) matching

12+ weeks paid parental leave

Book budget

Wellness benefits

Grocery budget

Paid lunch

Personalized callsign

Unlimited vacation policy (with mandatory minimum)

Risks

Mercury's decision to stop serving certain countries may lead to customer loss.

Integration challenges from the Teal acquisition could disrupt services.

Expansion into consumer banking might divert focus from core startup services.

Differentiation

Mercury offers both business and personal banking services, unlike many fintech competitors.

The company provides integrated financial management tools, enhancing startup operational efficiency.

Mercury's Raise program connects startups with investors, mentors, and other founders.

Upsides

Mercury secured a $100 million credit warehouse to expand its credit card business.

The acquisition of Teal enhances Mercury's financial management offerings for startups.

Mercury Personal expands market reach by attracting tech-savvy individuals.

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