Senior Compliance (GSEDD) Analyst

Position Overview

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GoFundMe is seeking a skilled and passionate Compliance Analyst to join its global operations team. This role is crucial for maintaining GoFundMe as a safe platform for donations by ensuring consistency, mastering new technologies, and upholding high standards. The Trust & Safety team, particularly the Risk, Compliance, and Platform Integrity department, plays a vital role in protecting donors, fundraisers, beneficiaries, and the company from financial crimes and abuse. As part of the Global Sanctions and Enhanced Due Diligence team, you will investigate the authenticity of fundraisers and organizers, analyze for fraud and money laundering, verify identities (KYC/B), and ensure compliance with laws and regulations. You will act as an escalation point, analyzing fundraiser activity, identifying risk signals, taking action on accounts, and meticulously documenting your findings. This role requires independence, self-management to meet internal SLAs, and timely, effective customer responses. It's a rewarding position where you'll consistently apply and enhance your skills to keep GoFundMe a secure online giving environment.

Responsibilities

• Conduct in-depth Enhanced Due Diligence (EDD) reviews focusing on anti-money laundering (AML), sanctions, Politically Exposed Persons (PEP), and Counter-Terrorism Financing (CTF).
• Evaluate fundraiser and account attributes for unusual activity and determine identified risks to decide on appropriate next steps.
• Manage and resolve high-level, complex compliance escalations, reporting findings for elevated risks.
• Provide high-quality email and occasional phone support to customers and stakeholders to verify fundraiser authenticity and ensure the safe delivery of funds.
• Perform Enhanced Due Diligence on organizations to ensure compliance with GoFundMe's Terms of Service and applicable laws/regulations.
• Collect and analyze information regarding organizations' governance, operations, and financial performance.
• Provide Subject Matter Expert (SME) coaching to analysts and conduct regular quality assurance reviews.
• Collaborate cross-functionally with Risk, Legal, Customer Operations, and payment processor risk teams to ensure the legitimacy of fundraisers and the correct delivery of donations.
• Partner with Payment Service Providers on account-related queries and escalations.
• Liaise with key stakeholders from Go To Market & Communications teams on Global Sanctions and Enhanced Due Diligence (GSEDD) account queries.
• Contribute to process improvements, system enhancements, and operational efficiency initiatives.

Requirements

• 3-7 years of experience in the payments or compliance industry, with knowledge of merchant processing behaviors.
• Proficient understanding of global Enhanced Due Diligence, AML, CTF, sanctions, beneficial ownership requirements, and Know Your Customer (KYC) standards.
• Knowledge of how these regulations apply to merchants and the broader financial ecosystem.
• Passionate about staying current with regulatory changes and industry guidance.