Senior Communications Manager at WhatNot

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Livestream CommerceIndustries

Requirements

7+ years of Public Relations or corporate communications experience
Strong understanding of the media, cultural, and policy landscape in Germany
Fluent German and English speaker
Exceptional written and verbal communication skills with experience developing key messages and content for media as well as owned and operated channels
Self-starter able to prioritize in challenging situations and balance between two-sided community needs and business and seller priorities
Experience working on Trust & Safety issues and crisis management
Comfortable operating on a small team and getting in the weeds to produce results
Within commuting distance of Berlin, Germany hub

Responsibilities

Develop and lead communications strategy in Germany, highlighting live commerce, sellers, and trust in platform policies (user safety, data privacy, etc.)
Advance Whatnot’s brand externally: Build and leverage relationships with media and third parties to educate on business, policies, and values
Create high-profile corporate and consumer campaigns: Collaborate with leaders to plan, develop, and execute communications plans; synthesize research, media, and industry insights for risks and opportunities
Build and scale issues management: Manage crisis responses and high-profile escalations in real-time; establish and own communications playbook for strategic and rapid responses

Skills

Key technologies and capabilities for this role

Communications StrategyPublic RelationsCorporate CommunicationsPolicy CommunicationsTrust and SafetyData PrivacyMedia RelationsStorytellingStakeholder EngagementCrisis Communications

Questions & Answers

Common questions about this position

Is this a remote position or does it require office presence?

This role is based in Berlin and requires team members to be within commuting distance.

What is the salary for the Senior Communications Manager role?

This information is not specified in the job description.

What are the key responsibilities for this role?

The role involves advancing Whatnot’s brand externally through media relationships, creating high-profile corporate and consumer campaigns, and building issues management for crisis response.

What is the company culture like at Whatnot?

Whatnot is a remote co-located team inspired by innovation and anchored in values, with hubs across the US, UK, Ireland, Poland, and Germany, focused on building the future of online marketplaces together.

What experience makes a strong candidate for this position?

An experienced Senior Communications Manager with skills in developing communications strategies, media relations, crisis communications, and handling policy-related priorities in Germany would be ideal.

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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