Senior Clinical Support Specialist, Joint Replacement, Western Region at Stryker

Jeddah, Makkah Province, Saudi Arabia

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Bachelor's degree or equivalent in medical, biomedical or a related field
Minimum 4 years of relevant experience in clinical support
Proven experience in clinical, theatre work environment
Fluency in Arabic and a good command of English
Valid KSA driving license
Preferred
Experience in Joint Replacement

Responsibilities

Manage complex projects and cases end-to-end, providing expert-level solutions and guiding clinical innovation across teams
Prepare for cases in advance, audit theatre stock (implants, disposables, and instruments), manage consignment inventory, and ensure efficient stock utilization and rotation
Attend surgical cases and provide service to both existing and new customers in theatre and clinical environments, ensuring the highest level of support and customer care
Conduct trials and evaluations of products, deliver in-depth training to healthcare professionals, and organize workshops and training events for a broad customer group
Plan, execute, and monitor activities to achieve industry-leading customer service, ensuring all documentation, including case-order-forms, is accurately submitted for invoicing
Work closely with team members and the Regional Manager to ensure customer service excellence and provide feedback to the product team for continuous improvement
Demonstrate exceptional product knowledge and professionalism, effectively communicating product features, benefits, and clinical applications to customers
Collaborate with logistics and sales teams to ensure timely delivery of products, proper stock management, and seamless coordination for customer requirements

Skills

Key technologies and capabilities for this role

Joint ReplacementClinical SupportTheatre Stock ManagementSurgical Case SupportProduct TrainingCustomer ServiceInventory ManagementArabic FluencyEnglish Proficiency

Questions & Answers

Common questions about this position

What are the required qualifications for the Senior Clinical Support Specialist role?

Candidates need a Bachelor's degree or equivalent in medical, biomedical or a related field, minimum 4 years of relevant experience in clinical support, proven experience in clinical and theatre work environments, fluency in Arabic with good command of English, and a valid KSA driving license.

Is this a remote position or does it require travel?

The role is field-based in the Western Region of Saudi Arabia with a travel percentage of 70%.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the team collaboration look like in this role?

You will work closely with team members and the Regional Manager to ensure customer service excellence and provide feedback to the product team for continuous improvement, while collaborating with logistics and sales teams for timely product delivery and stock management.

What experience is preferred for this Senior Clinical Support Specialist position?

Experience in Joint Replacement is preferred.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

Land your dream remote job 3x faster with AI

Try Jobo Free