Senior Claims Associate at Turo

London, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Car Sharing, Insurance, TransportationIndustries

Requirements

Investigative mindset with strong analytical and reasoning skills to draw logical conclusions
Proven ability to exercise independent judgment and make decisions beyond established guidelines
Excellent written and verbal communication skills; able to explain complex situations clearly and concisely
Strong organizational skills and ability to manage multiple claims independently
Skilled in reviewing and evaluating estimates with a strong understanding of collision damage theory
Professional, empathetic communicator with strong customer service orientation
Ability to multitask effectively across multiple systems and tools
Proficiency with macOS, Google Workspace (Docs, Sheets, Slides), and related claims management software
Demonstrates Turo’s values through collaboration, ownership, and accountability
4+ years of experience handling motor claims, preferably within a motor insurance or car rental company
Bonus: Experience with process improvement or KPI-driven operational projects
Bonus: Prior experience in a global, fast-paced, or marketplace environment
Bonus: Bachelor’s degree

Responsibilities

Investigate claims with a financial impact on Turo by interpreting policies, determining appropriate investigation methods, and assessing eligibility for Protection
Communicate with customers to gather information, explain protection and procedures, educate hosts, and negotiate effective claim resolutions
Review and manage requests for escalation or reconsideration from other operational teams
Coordinate claim processing with Turo’s third-party administrators (TPAs) and vendors to ensure seamless resolution
Serve as a knowledgeable resource for peers, providing support and guidance as needed
Apply sound judgment to waive or make exceptions to process and policy to achieve the right outcome for hosts
Participate in special projects, process improvements, and business initiatives, contributing insights on objectives and KPIs
Attend meetings, huddles, one-on-ones, and training sessions

Skills

Claims Investigation

Policy Interpretation

Customer Communication

Negotiation

Escalation Management

Vendor Coordination

Process Improvement

Data-Driven Decisions

Risk Assessment

TPA Management

Turo

Peer-to-peer car sharing platform for rentals

About Turo

Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$451.3MTotal Funding

POST_IPO_EQUITYCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Negative incidents involving rented vehicles could damage Turo's reputation.

New competitors like ZEV co-op could capture market share with eco-friendly models.

Market volatility could impact Turo's IPO plans and investor confidence.

Differentiation

Turo offers a wide variety of vehicles, from everyday to luxury models.

The platform provides a cost-effective alternative to traditional car rental services.

Turo's commission-based model aligns its interests with users' successful transactions.

Upsides

Turo's partnership with United Airlines enhances customer acquisition and retention.

Expansion in Australia indicates potential for further international market penetration.

Winning the unitQ Quality Excellence Award highlights Turo's commitment to customer experience.

Land your dream remote job 3x faster with AI

Try Jobo Free