Senior Centre Manager at Fulcrum

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Real EstateIndustries

Requirements

10+ years’ experience in retail property management, including exposure to large or complex fashion-driven centres
A track record of delivering operational excellence (inferred from incomplete description)
Currently run a complex retail asset and want to step into a senior leadership role with full accountability
Thrive on being visible and hands-on in the centre — leading teams, engaging with tenants and setting standards
Have deep experience with fashion retail, understand how brands think, and know how to create an environment where they succeed
Want your work to directly influence how a high-performing precinct grows and evolves

Responsibilities

Take full operational and commercial ownership of the centre
Lead daily performance: set the operating rhythm, maintain presentation standards, and ensure seamless service across operations, security, cleaning, car park and facilities
Manage retailer engagement: build strong relationships with fashion and lifestyle brands, monitor performance and turnover, and support leasing with mix and renewal decisions
Lead and hold service partners accountable — from cleaning and safety through to maintenance and customer services
Apply commercial discipline: prepare and manage budgets, forecasts and reports; balance financial rigour with on-the-ground decision-making
Drive customer experience: drive initiatives that keep customers engaged and returning, from visual merchandising to activations and events
Contribute operational insight to upcoming development stages, ensuring today’s excellence scales into tomorrow’s expansion
Oversee safety, facilities, compliance, marketing activations, presentation standards, and customer service
Track retailer performance and keep the centre running as a cohesive, high-performing unit
Be out in the centre, leading from the front: walking the floor, setting standards, building relationships with retailers, and ensuring the customer experience matches the vision

Skills

Key technologies and capabilities for this role

Retail OperationsLeadershipBudget ManagementRetailer RelationsCustomer ExperienceMarketing ActivationsComplianceFacilities ManagementSafety ManagementStakeholder Engagement

Questions & Answers

Common questions about this position

What is the employment type for the Senior Centre Manager role?

The position is full-time.

Is this a remote role or does it require on-site presence?

This is an on-site leadership role requiring you to be out in the centre, walking the floor, leading from the front, and managing daily operations in Western Sydney.

What key responsibilities will the Senior Centre Manager handle?

You'll have end-to-end accountability for daily performance, retailer engagement, service partners, commercial discipline including budgets and forecasts, and driving customer experience.

What is the company culture like at Fulcrum?

The team is engaged and capable, working in a design-led property group with a growing, high-performing retail precinct focused on fashion brands and customer experience.

What makes a strong candidate for this Senior Centre Manager position?

Strong candidates will have senior leadership experience in retail operations, the ability to build relationships with fashion brands, commercial acumen for managing budgets and performance, and a hands-on approach to customer experience and on-site leadership.

Fulcrum

Cloud manufacturing software for efficiency

About Fulcrum

Fulcrum provides cloud manufacturing software that helps small to medium-sized manufacturing businesses improve their operations. The software includes tools for job tracking, production scheduling, inventory management, and quality control, allowing users to manage their manufacturing processes more efficiently. Users can create and manage their Bill of Materials (BOM) and routing with a simple drag-and-drop interface, track jobs in real-time, automate scheduling, and monitor inventory levels. Fulcrum differentiates itself from competitors by offering a dedicated launch and success team that supports clients throughout their use of the software, ensuring they can fully utilize its features without needing third-party help. The goal of Fulcrum is to empower manufacturers to make informed decisions quickly by providing them with live data and insights.

Minneapolis, MinnesotaHeadquarters

2015Year Founded

$38.8MTotal Funding

SERIES_ACompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Relocation Assistance

Professional Development Budget

Risks

Integration challenges with Census may disrupt Fulcrum's operations.

Census acquisition might shift focus away from core manufacturing clients.

Pressure to scale rapidly post-funding could lead to quality control issues.

Differentiation

Fulcrum offers a comprehensive suite of tools for modern manufacturing processes.

The platform supports decentralized manufacturing through connectivity and automation.

Fulcrum provides a dedicated launch and success team for seamless client onboarding.

Upsides

Increased IoT adoption boosts demand for Fulcrum's connectivity-focused platform.

Industry 4.0 trends create a growing market for Fulcrum's digital transformation solutions.

Reshoring manufacturing to the US increases demand for Fulcrum's efficient solutions.

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