Senior Backup Engineer - Zerto at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Expertise in Storage & Backup infrastructure, particularly Zerto, and Operating systems
Ability to provide Operate, Admin, and Consulting support in accordance with contract terms, technical standards, and industry standards (e.g., ITIL)
Experience in IT infrastructure lifecycle support, including planning, project management, installation, ongoing management/monitoring/troubleshooting, and de-installation
Capability to manage technical/service relationships with customers, subcontractors, and vendors
Proficiency in resolving issues via telephone, email, or remote sessions, reproducing issues in-house, and providing timely responses
Skills in incident management: resolving single and cross-technology incidents independently and leading teams on complex incidents
Expertise in escalation management: identifying, managing, leading technical escalations, and participating in formal escalations during crises
Knowledge of problem management: proactively/reactively preventing problems, performing trend and root cause analysis
Competence in change management/implementation: independently preparing, reviewing, implementing, rollback, and testing change plans; performing risk and impact analysis

Responsibilities

Provide technical input, solutions, and recommendations for deal pursuits
Support transition/transformation efforts
Resolve customer issues via telephone, email, or remote sessions; reproduce issues in-house and respond timely
Conduct regular follow-ups with customers, providing recommendations, updates, and action plans
Identify and escalate issues to vendors per Standard Operating Procedures
Leverage internal resources (peers, mentors, knowledge base, forums) for effective solutions
Collaborate with CoE/HW teams to diagnose and isolate complex issues
Provide consulting support in area of expertise
Maintain quality in case documentation, SLA timeframes, and operational metrics
Perform within team Productivity Measure (scorecard)

Skills

Zerto

Backup

Storage

IT Infrastructure

Operating Systems

Project Management

Installation

Lifecycle Management

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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