Job Description: Care Senior Strategy Associate

Angi®: Getting Jobs Done Well

For 30 years, Angi® has been dedicated to getting jobs done well. We connect homeowners with reliable, skilled professionals and provide professionals with homeowners seeking their services.

Angi at a glance:

• A new homeowner turns to Angi every second.
• Our network includes over 150,000 skilled pros in more than 50 service categories.
• Over 150,000,000 projects have been brought to Angi.

Why join Angi: Angi® is shaping the future of the home services industry, fostering an environment where homeowners, service professionals, and employees all benefit from more jobs done well. We make it easier for homeowners to find skilled pros for any home need and serve as a business partner to help pros grow their businesses. We believe home is the most important place on earth and are committed to making a real impact on families, communities, and livelihoods. Angi is an amazing place to call home, and we look forward to welcoming you.

About the Team: Care Operations

The Care Operations team is a centralized center of excellence focused on managing all workforce management needs across business lines that support customers and professionals, such as Pro Support and Homeowner Support. This dynamic team ensures the company's ability to efficiently and seamlessly support service for customers and professionals by overseeing a vast network of global Business Process Optimization (BPO) agents. The team also acts as a direct liaison between operational business lines and the broader finance organization, ensuring transparency and accuracy in operational expenditures and resource allocation, and providing essential insights and management for our distributed workforce.

What You'll Do:

The Care Senior Strategy Associate will oversee the delivery of service to various subsets of Angi customers and pros. This role offers a unique opportunity for an ambitious professional to make a significant contribution across strategy, operations, and Care. A successful candidate will assist with planning and executing critical activities such as data analysis and reporting, budgeting, business forecasting, financial modeling, and enhancing the end-to-end experience for customers and pros. This is a unique opportunity to support and be part of critical, rapidly growing businesses at Angi.

• Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost.
• Develop a deep understanding of Care technology and tools to optimize the value of tool investments and ensure they enable the Care organization to meet KPIs.
• Leverage the Care cost structure and allocation methods to understand how to maximize the Care experience within financial constraints.
• Execute the yearly budgeting process and ensure alignment with the Finance organization on forecasting and actual reconciliation on a weekly and monthly basis.
• Continuously evaluate current financial and headcount forecasting mechanisms, propose changes, and implement best practices.
• Build and maintain Excel models that optimize cost, wait times, and other critical metrics, enabling hiring and skilling decisions across all Angi Customer and Pro support lines.

Who You Are:

• 2-3 years of professional experience in an analytical role.
• Strong organizational and project management skills with great attention to detail.
• Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience.
• Possess a problem-solving mindset with an eagerness to learn and take ownership of complex projects.
• Ability to explain information in a simple, digestible way to various audiences.
• Interest in working with a dynamic team in a fast-paced environment.
• Driven by data and analytics to deliver impactful solutions.
• Experience with Looker, SQL, or other data visualization tools is a plus.
• Familiarity with SaaS platforms like Salesforce is a plus.