Angi® - Care Senior Strategy Associate

Position Overview

Angi® is seeking a driven and analytical Care Senior Strategy Associate to oversee service delivery for various subsets of Angi customers and professionals. This role offers a unique opportunity to contribute significantly to strategy, operations, and customer care. The successful candidate will support critical activities including data analysis, reporting, budgeting, business forecasting, financial modeling, and enhancing the end-to-end experience for customers and professionals. This is a chance to be part of rapidly growing businesses at Angi.

About Angi®

For 30 years, Angi® has been dedicated to getting jobs done well by connecting homeowners with reliable, skilled professionals and connecting professionals with desired jobs.

Angi at a glance:

• A new homeowner turns to Angi every second.
• Our network boasts over 150,000 skilled pros across 50+ service categories.
• Over 150,000,000 projects have been brought to Angi.

Why join Angi: Angi® is shaping the future of the home services industry, fostering an environment where homeowners, service professionals, and employees all benefit from more jobs done well. We make it easier for homeowners to find skilled pros and serve as a business partner for pros looking to grow their business. We believe home is the most important place on earth and are committed to making a real impact on families, communities, and livelihoods.

About the Team

The Care Operations team is a center of excellence focused on managing all workforce management needs across business lines that support customers and professionals, such as Pro Support and Homeowner Support. This team ensures efficient and seamless service delivery by overseeing a global network of Business Process Optimization (BPO) agents. They also act as a liaison between operational business lines and the finance organization, ensuring accuracy in operational expenditures, resource allocation, and providing essential insights for our distributed workforce.

Responsibilities

• Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost.
• Develop a deep understanding of Care technology and tools to optimize investments and ensure they enable the Care organization to meet KPIs.
• Leverage the Care cost structure and allocation methods to maximize the Care experience within financial constraints.
• Execute the yearly budgeting process and ensure alignment with the Finance organization on forecasting and actual reconciliation on a weekly and monthly basis.
• Continuously evaluate current financial and headcount forecasting mechanisms, propose changes, and implement best practices.
• Build and maintain Excel models that optimize cost, wait times, and other critical metrics, enabling hiring and skilling decisions across all Angi Customer and Pro support lines.

Requirements

• 2-3 years of professional experience in an analytical role.
• Strong organizational and project management skills with great attention to detail.
• Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience.
• Problem-solving mindset with an eagerness to learn and take ownership of complex projects.
• Ability to explain information clearly and simply to various audiences.
• Interest in working with a dynamic team in a fast-paced environment.
• Driven by data and analytics to deliver impactful solutions.
• Experience with Looker, SQL, or other data visualization tools is a plus.

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