Total Rewards Manager
Muck RackSalary not specified
Senior Associate - Product Manager, Rewards at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- Bachelor’s degree or military experience
- At least 1 year of experience working in Product Management
- Proficiency in Capital One Product Framework: Human Centered (obsesses about customer needs to innovate), Business Focused (delivers outcomes through leverage and execution), Technology Driven (leverages technology for innovative solutions), Integrated Problem Solving (resolves complex problems and mitigates risks), Transformational Leadership (leads cross-functional teams for alignment)
- Preferred: Bachelor’s or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related) or MBA with quantitative concentration
- Preferred: Experience translating business strategy and analysis into consumer-facing digital products
Responsibilities
- Focus on customer experience related to Rewards and Benefits for Capital One customers
- Work closely with tech team to deliver high-priority, customer-facing digital capabilities
- Own the product roadmap
- Partner with product managers, business analysts, design, and partner teams across the enterprise to define new features, identify requirements, and drive delivery
- Leverage understanding of business and technology to develop new capabilities and optimize existing ones
- Navigate feature development with tech partners and communicate user experience, business objectives, and risks with business partners
Skills
Product Management
Product Roadmap
Customer Experience
Stakeholder Management
Business Analysis
Technology Delivery
Feature Definition
Requirements Gathering
UX Communication
Agile Methodologies
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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