[Remote] Senior Associate / Product Manager - Inclusive Communications Capabilities (Translations) at Humana

San Antonio, Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s Degree or equivalent work experience in Marketing, Communications, Linguistics, Information Systems, or a related field
3–5 years of experience

Responsibilities

Define and evolve product requirements for translation workflows, vendor integrations, and interpretation services
Ensure multilingual capabilities support delivery in members’ preferred language, in alignment with CMS language access requirements and enterprise standards
Partner with platform and operations teams to enable automation, tracking, and fulfillment of translation and interpretation requests
Embed language access requirements into enterprise systems and communication design standards
Collaborate with campaign and content teams to proactively identify materials requiring translation and facilitate timely conversion and distribution
Support integration of multilingual content into digital, print, and telephonic workflows
Monitor fulfillment timelines and quality, implementing feedback loops to ensure member needs are met and exceeded
Coordinate with compliance and marketing teams to ensure translated materials align with campaign goals and regulatory expectations
Ensure all language access solutions comply with CMS requirements and enterprise accessibility standards
Maintain rigorous documentation and transparent records of translation and interpretation activities to support audit readiness and regulatory reviews
Support enterprise reporting needs, including tracking of translated communications and language preference fulfillment
Evaluate GenAI tools for automated translation and interpretation, ensuring outputs meet linguistic, cultural, and compliance standards
Support compliance with automated risk detection and sentiment analysis to identify potential issues and improve member experience
Stay informed on emerging technologies in intelligent automation, multilingual content management, and inclusive design
Monitor vendor performance, translation accuracy, interpretation service quality, and member satisfaction
Leverage feedback loops and performance data to drive continuous improvement in language access capabilities
Advise on best practices for multilingual communications and foster a culture of inclusion across teams

Skills

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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