Senior Associate, Fund Administration (Communications and Enablement)

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not Specified

Juniper Square's mission is to unlock the full potential of private markets by digitizing these markets, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you. Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, and Bangalore for employees who prefer to work in an office some or all of the time.

As a Communications and Enablement team member, you will play a key role in driving organizational efficiency, transparency, and alignment across both operational communications and employee enablement. Your role will involve managing and executing high-impact initiatives that ensure smooth internal communication, clear reporting, and effective change management within the company. You will also take ownership of developing training content and curriculums for Fund Administration employees, empowering them with the knowledge and skills necessary to succeed in their roles.

About You

• Love translating technical concepts into relatable, useful content.
• Thrive in fast-paced, dynamic environments and enjoy working collaboratively across teams.
• Are passionate about user experience and product adoption.
• Have an eye for detail and a knack for organization.

What You’ll Do

We’re looking for a strategic and detail-oriented Enablement Specialist to join our growing Fund Administration Communications & Enablement team. This role is critical in bridging the gap between product innovation and user adoption. You will partner closely with Product and Fund Administration teams to deeply understand new features, roadmap direction, and product strategy related, but not limited to AI—and translate that knowledge into compelling, easy-to-understand content that drives adoption and customer success.

• Partner with the Product teams to understand upcoming features—especially AI-driven capabilities—along with the broader product roadmap and strategic vision.
• Act as the enablement lead for AI-related product initiatives, ensuring new technologies are clearly communicated and adopted by internal teams and end users.
• Translate complex AI features and technical concepts into accessible, engaging enablement materials tailored to different audiences and use cases.
• Leverage AI tools (e.g., content generation, video automation, knowledge bases) to create scalable and personalized enablement assets, including how-to guides, release notes, onboarding materials, videos, and FAQs.
• Develop and implement content strategies that support AI feature adoption across customer segments, focusing on ease of use, value realization, and user confidence.
• Collaborate cross-functionally with Product, Customer Success, and Fund Administration teams to ensure consistent messaging around AI capabilities and broader product knowledge.
• Continuously gather feedback and use AI-driven analytics to iterate on content and improve clarity, relevance, and effectiveness.
• Maintain a dynamic content repository, using AI-enhanced tools for content organization, discovery, and lifecycle management.

Qualifications

• Bachelor’s degree in Business, Communications, Human Resources, or a related field (or equivalent experience).
• 3+ years of experience in internal com