[Remote] Senior Application Support Engineer with German at Accela

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Finance, IT ServicesIndustries

Requirements

Vocational training in IT, a degree in computer science, or equivalent professional experience
Solid knowledge of operating systems such as z/OS, Linux, and Windows, including operational control and administration
Practical experience with scripting languages such as PowerShell and Python
Understanding of the technical structure and operation of IT platforms and services in data-center environments
Experience with container orchestration, deployment management, and troubleshooting within OpenShift/Kubernetes ecosystems
Strong sense of responsibility, reliability, commitment, teamwork, and flexibility

Responsibilities

Optimize System Control → Ensure the stable operation of central systems (z/OS), subsystems, and server infrastructures (Linux, Unix, Windows), using Grafana, Prometheus, OpenSearch, and automated CLI scripts for monitoring, log analysis, and secrets/certificates management
Enhance Application Monitoring → Oversee and improve monitoring for distributed applications, working with Docker-based environments and (ideally) Kubernetes/OpenShift to maintain consistent performance across platforms
Streamline Event Management → Manage event processing end-to-end, coordinating deployments and handling application-specific configuration updates to ensure smooth, interruption-free operations
Resolve Complex Issues → Take ownership of escalated 2nd/3rd-level issues—ranging from certificate management and memory leaks to database and firewall connectivity problems—restoring system stability efficiently
Strengthen Incident Recovery → Lead incident recovery efforts by ensuring rapid service restoration, structured deployment execution, and clear, consistent operational documentation
Implement Process Improvements → Drive continuous improvement by implementing standardized changes, supporting emergency drills, collaborating with internal client teams, and optimizing CI/CD processes

Skills

Key technologies and capabilities for this role

Application SupportGermanM365PowerShellFront-end DevelopmentBack-end DevelopmentQABanking IT

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote.

What skills and technologies are required for this role?

Required skills include expertise in z/OS, Linux, Unix, Windows server infrastructures, Grafana, Prometheus, OpenSearch, automated CLI scripts, Docker-based environments (ideally Kubernetes/OpenShift), and handling 2nd/3rd-level issues like certificate management, memory leaks, database, and firewall problems.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the team structure like?

The team consists of mid-senior experts including front-end and back-end developers, PowerShell and M365 consultants, and skilled QA engineers, working closely with the client’s teams.

What makes a strong candidate for this position?

Strong candidates have senior-level experience in application support, proficiency in monitoring tools like Grafana and Prometheus, expertise in z/OS and server infrastructures, and the ability to resolve complex 2nd/3rd-level issues in banking IT environments.

Accela

Cloud-based solutions for government agencies

About Accela

Accela provides cloud-based solutions designed for government agencies to enhance civic engagement and streamline operations. Its main product, the Construct API, enables developers to create applications that improve interactions between government entities and citizens. These applications can assist with various civic functions, including permitting, licensing, code enforcement, and public health management. Accela differentiates itself from competitors by offering a subscription-based Software as a Service (SaaS) model, along with open-source tools and resources that foster a community of developers focused on civic technology. The company's goal is to improve efficiency, transparency, and citizen satisfaction in government services.

San Ramon, CaliforniaHeadquarters

1999Year Founded

$151.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Family Planning Benefits

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Life Insurance

Disability Insurance

Mental Health Support

Risks

Emerging civic tech startups pose a threat to Accela's market share.

Integration challenges with OpenCounter may disrupt service delivery.

Economic downturns could reduce government spending on Accela's SaaS solutions.

Differentiation

Accela offers a comprehensive suite of cloud-based solutions for government agencies.

The Construct API enables developers to enhance civic engagement and streamline operations.

Accela's acquisition of OpenCounter simplifies permitting and licensing processes for users.

Upsides

Increased demand for digital government services boosts Accela's SaaS offerings.

Smart city initiatives globally expand Accela's market reach.

Data-driven decision-making in government operations increases demand for Accela's analytics capabilities.

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