Senior AI Engineer (AI -Customer Support Copilots) SE II at Keywords Studios

Pune, Maharashtra, India

Keywords Studios Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
TechnologyIndustries

Requirements

  • 5+ years of experience in software engineering with at least 3+ years in AI/ML systems
  • Strong proficiency in Python for backend and ML development
  • Solid experience working with NLP/NLU, audio processing, image models, or translation models
  • Good understanding of intent classification, sentiment analysis, and multimodal AI systems
  • Proficiency in building and scaling APIs, integrating webhooks, and managing Kafka-based messaging pipelines
  • Hands-on experience with Docker, Kubernetes, and CI/CD workflows
  • Strong understanding of microservices architecture and scalable system design
  • Familiarity with databases like PostgreSQL, Yugabyte, and Snowflake
  • Experience with cloud platforms (AWS/GCP/Azure)

Responsibilities

  • Design and develop AI-powered systems for multilingual translation, image understanding, audio transcription, and sentiment/intent analysis
  • Improve and optimize classification models for intent detection and sentiment analysis in real-world support conversations
  • Develop and maintain REST APIs, webhooks, and real-time data pipelines using Kafka
  • Build scalable microservices for AI model inference, training, and retraining pipelines
  • Collaborate with ML researchers and product teams to translate prototypes into robust applications
  • Deploy and manage AI services in containerized environments using Docker and Kubernetes
  • Integrate with databases like YugabyteDB, Snowflake, and other storage backends for feature storage and logging
  • Monitor performance, reliability, and scalability of AI systems in production

Skills

Python
NLP
NLU
REST APIs
Kafka
Docker
Kubernetes
YugabyteDB
Snowflake
webhooks
microservices
sentiment analysis
intent classification

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.

Land your dream remote job 3x faster with AI