Security Guest Service Manager, Overnight Shift - $71,000 - $95,100 at The Walt Disney Company

Kapolei, Hawaii, United States

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$71,000 – $95,100Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Entertainment, ResortsIndustries

Requirements

State of Hawaii Security Guard License: Must possess a current, valid and in-good standing Hawaii Security Guard card license visible on the Hawaii DCCA website
5+ years’ professional experience in security/life safety management in the hospitality/resort industry or relevant related experience
Proven record as a hard-working, meticulous and dedicated leader, driven to deliver and demonstrating effective decision-making skills and judgment
Strong written and verbal communication skills
Ability to maintain the utmost confidentiality of sensitive information
Proficiency with computers, particularly Microsoft Office, Outlook, Word and Excel
Must be available to work all shifts with Overnight Shift as primary working shift
Preferred Qualifications
Experience advising the operations, services and activities of a comprehensive security program and team
Experience with coordinated access control technologies and practices
Experience with crisis management, emergency preparedness planning, response and business continuity
Solid understanding of Investigative and Intelligence services, private, and government organizations and an active network of contacts and partnerships within those organizations
Highly effective oral communicator with a positive leadership voice, ability to influence and readiness to communicate direction
Bachelor's degree or equivalent

Responsibilities

Provide day-to-day strategic and tactical leadership in the areas of security and life safety operations
Conduct investigations and submit reports on all injuries, crimes and safety and security related incidents involving Cast and Guests, as well as violations of company policy, to the appropriate Aulani leadership and when necessary to state and/or federal agencies; Assist with governmental investigations and inspections as required
Promote and implement company policies around safety regulations and operations, as well as asset protection and loss-prevention
Understand the business, its culture and challenges; find opportunities to reduce risk and ensure efficient and effective safety measures are in place
Directly engage with leaders and cast to provide the direction, expectations, information, staffing and resources needed to deliver on the mission to serve and protect while achieving the highest level of guest service
Maintain a positive, shared and productive workplace environment by quickly identifying, engaging in and resolving issues, encouraging trust, and leading through cast relations decisions
Make crucial, sound, high-quality decisions on raised security issues, accurately judging the need, response, and need for further escalation
Lead in the development of a culture of safety

Skills

Key technologies and capabilities for this role

Security OperationsLife SafetyIncident InvestigationReport WritingSafety RegulationsAsset ProtectionLoss PreventionRisk ManagementLeadershipTeam DevelopmentGuest ServicePolicy Enforcement

Questions & Answers

Common questions about this position

What is the salary range for the Security Guest Service Manager position?

The salary range is $71,000 - $95,100.

Is this position remote or onsite?

This is a full-time onsite position at the Aulani Resort on the island of Oahu, Hawaii.

What are the key requirements for this role?

Candidates must possess a current, valid State of Hawaii Security Guard License and have 5+ years of professional experience in security/life safety management in the hospitality/resort industry or relevant experience. A proven record as a hard-working, meticulous, and dedicated leader is also required.

What is the company culture like at Aulani?

The culture emphasizes bringing the spirit of the islands to life, protecting guests and cast members, achieving the highest level of guest service, and developing a diverse and successful security team while leading in the development of a culture of safety.

What makes a strong candidate for this Security Guest Service Manager role?

Strong candidates will have a State of Hawaii Security Guard License, 5+ years in security/life safety management in hospitality, and a proven record as a hard-working, meticulous, and dedicated leader.