Security Dispatcher - MGM Springfield at MGM Resorts International

Springfield, Virginia, United States

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$45,760 – $45,760Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Gaming, EntertainmentIndustries

Requirements

High school diploma or GED
Must be 18 years of age

Responsibilities

Continuously monitor cameras, access control systems, and alarm panels to identify and respond to potential security threats in a timely manner
Coordinate and direct security officers to respond to incidents, emergencies, and requests for assistance throughout the property, focusing on prompt and effective action
Maintain continuous coordination with the Global Security Operations Center
Operate communication equipment, such as two-way radios and telephones, to relay critical information between security teams, management, and other departments
Maintain accurate logs of communication, incidents, emergencies, and security activities in real-time, maintaining clear and detailed records for reporting and follow-up
Follow established protocols during emergencies, such as fire, medical incidents, or active threats, while maintaining clear communication and coordination with local authorities
Liaise with law enforcement, emergency medical services, and other external agencies as needed, providing support and information during incidents or emergencies
Own dispatch calls for service including those related to security or lost and found items. Resolve issues promptly, follow up to support guest satisfaction, answer incoming calls, and coordinate with other departments as necessary
Assist in investigations by locating and retrieving relevant video footage, facilitating accurate and timely identification of key evidence for review
Serve as the central communication hub for the Security Department, relaying critical information between Security Officers and Management
Manage a multi-line communication center, including handling radio and telephone messages
Perform clerical duties and make quick, informed decisions, particularly during emergencies, while juggling multiple tasks
Maintain a strong grasp of departmental policies and procedures

Skills

Key technologies and capabilities for this role

Security DispatchingCCTV MonitoringAccess Control SystemsAlarm PanelsTwo-Way RadiosIncident LoggingEmergency ProtocolsCommunication CoordinationMulti-Line TelephonesSecurity Policies

Questions & Answers

Common questions about this position

What is the starting pay for the Security Dispatcher position?

The starting pay is $22.00 per hour.

Is this Security Dispatcher role remote or on-site?

This is an on-site position located in Springfield, Massachusetts.

What are the minimum qualifications for this job?

Candidates must have a high school diploma or GED and be at least 18 years of age.

What benefits are offered for this position?

Benefits include healthcare, financial and time off benefits, wellness incentive programs, company discounts on hotels, food, retail, entertainment, travel, electronics, and more, free meals in the employee dining room, free parking, and professional development programs.

What kind of company culture is MGM Resorts International known for?

MGM Resorts offers an exciting, diverse, and entertaining work environment where team players create unique experiences for guests in a fascinating industry.