Security Dispatcher - MGM Springfield at MGM Resorts International

Springfield, Virginia, United States

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$45,760 – $45,760Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Gaming, EntertainmentIndustries

Requirements

High school diploma or GED
Must be 18 years of age

Responsibilities

Continuously monitor cameras, access control systems, and alarm panels to identify and respond to potential security threats in a timely manner
Coordinate and direct security officers to respond to incidents, emergencies, and requests for assistance throughout the property, focusing on prompt and effective action
Maintain continuous coordination with the Global Security Operations Center
Operate communication equipment, such as two-way radios and telephones, to relay critical information between security teams, management, and other departments
Maintain accurate logs of communication, incidents, emergencies, and security activities in real-time, maintaining clear and detailed records for reporting and follow-up
Follow established protocols during emergencies, such as fire, medical incidents, or active threats, while maintaining clear communication and coordination with local authorities
Liaise with law enforcement, emergency medical services, and other external agencies as needed, providing support and information during incidents or emergencies
Own dispatch calls for service including those related to security or lost and found items. Resolve issues promptly, follow up to support guest satisfaction, answer incoming calls, and coordinate with other departments as necessary
Assist in investigations by locating and retrieving relevant video footage, facilitating accurate and timely identification of key evidence for review
Serve as the central communication hub for the Security Department, relaying critical information between Security Officers and Management
Manage a multi-line communication center, including handling radio and telephone messages
Perform clerical duties and make quick, informed decisions, particularly during emergencies, while juggling multiple tasks
Maintain a strong grasp of departmental policies and procedures