Seasonal Customer Service Team Lead - 2025

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Part TimeJob Type

UnknownVisa

E-commerce, RetailIndustries

Requirements

Candidates must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI. A Bachelor's degree or equivalent work experience is required, along with at least 2 years of experience in a customer service role with proven excellence. Excellent written and verbal communication skills, strong problem-solving abilities, and comfort with technology, particularly in e-commerce, are essential. The ability to work a flexible schedule, including weekends, and a commitment to continuous improvement are also necessary.

Responsibilities

The Seasonal Customer Service Team Lead will provide daily support, subject matter expertise, and real-time coaching to Customer Service Representatives to ensure exceptional customer service. Responsibilities include motivating the team, monitoring communications, answering questions, providing feedback, prioritizing contacts, and managing queues to meet SLA targets. The role involves navigating financial transactions, handling escalations, approving service recovery requests, staying updated on product and policy knowledge, and collaborating with the Team Supervisor on coaching, quality assurance, CSAT, and productivity. The Team Lead will also promote a positive team environment and may assist with answering customer contacts and ad hoc projects as needed.

Skills

Customer Service

Team Leadership

Coaching

Problem-Solving

Communication

Slack

Google Hangouts

Queue Management

Productivity Monitoring

Minted

Online marketplace for independent artists' designs

About Minted

Minted is an online marketplace that connects independent artists with customers looking for unique and high-quality designs. The platform offers a variety of products, including holiday cards, personalized stationery, art prints, gift wrap, and home decor items. Minted operates using a crowdsourcing model where artists submit their designs to a Design Challenge, and customers, along with other artists, vote on their favorites. The winning designs are produced and sold by Minted, allowing for a constantly updated selection of customer-approved products while supporting independent artists. Minted also has a membership program, Minted More, which provides discounts and exclusive access to products. Additionally, the company enhances the customer experience with services like free recipient addressing and high-quality printing options, setting it apart from other online retailers.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$289MTotal Funding

SERIES_ECompany Stage

Design, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Unlimited Paid Time Off

Employer Funded Health Savings Account

Monthly Gym/Wellness Reimbursement

Employer Funded Commuter Benefits

Employee Discount

Friends and Family Discount

Stock Options

Mental Health Support

Risks

Increased competition from online marketplaces may dilute Minted's market share.

AI-generated art tools challenge Minted's crowdsourcing model for unique designs.

Supply chain disruptions in paper and printing could affect Minted's product delivery.

Differentiation

Minted uses crowdsourcing to curate unique, customer-approved designs from independent artists.

The company offers a membership program, Minted More, for exclusive discounts and products.

Minted provides value-added services like free recipient addressing and high-quality printing options.

Upsides

Minted's partnership with DoorDash taps into the convenience trend for younger consumers.

Collaborations with brands like The Met enhance Minted's brand prestige and customer reach.

The rise of hybrid events boosts demand for Minted's digital invitations and stationery.

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