Search Relevance SME - Digital Content

Position Overview

• Location Type: Remote
• Employment Type: Freelance
• Salary: Not specified

Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models. As a Welocalize brand, WeloData leverages over 25 years of experience in partnering with the world’s most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts to offer services that span: ANNOTATION & LABELLING: Transcription, summarization, image and video classification and labeling. ENHANCING LLMs: Prompt engineering, SFT, RLHF, red teaming and adversarial model training, model output ranking. DATA COLLECTION & GENERATION: From institutional languages to remote field audio collection. RELEVANCE & INTENT: Culturally nuanced and aware, ranking, relevance, and evaluation to train models for search, ads, and LLM output.

We are seeking a Search Relevance SME to join our team. In this role, you will act as a Subject Matter Expert for a high-profile streaming platform. Working closely with our raters, you will evaluate submissions in Label Studio, monitor data quality, and recommend targeted training interventions. By identifying recurring errors and offering actionable feedback, you will ensure our team consistently meets and exceeds client expectations.

Key Responsibilities

• Weekly Data Analysis & Error Trend Identification:
  • Review rating submissions to spot recurring mistakes, patterns, and quality concerns.
  • Compile and present weekly error trend reports to stakeholders.
• Quality Assurance & Guideline Adherence:
  • Evaluate/correct data annotations for accuracy and compliance with the client’s rating guidelines.
  • Collaborate with team members to clarify and update guidelines as needed.
• Provide Expert Guidance & Feedback:
  • Serve as the primary point of contact for rater questions about best practices and rating methodologies.
  • Offer actionable feedback and mentor raters to improve performance.
• Training Recommendations:
  • Design and/or recommend targeted training sessions based on error trends and gaps in team knowledge.
  • Work with our internal Quality Team to develop strategies that address recurring mistakes or misconceptions.
• Collaboration & Reporting:
  • Interface regularly with cross-functional teams (Project Managers, Quality Managers, Program Leads, etc.) to report on performance, progress, and key insights.
  • Flag low performers and specific challenging cases, ensuring timely resolution and support.

Qualifications

• Previous QA experience: Prior exposure to any kind of QA is highly desirable.
• Strong Analytical & Communication Skills: Ability to synthesize error trends and communicate them effectively.