Scaled Delivery Consultant - ServiceNow SME - Relocation at Veracode

Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

3-5+ years of experience working in a ServiceNow Admin, Developer, or Architect role as a ServiceNow customer or with a ServiceNow implementation and deployment partner
Expertise in ServiceNow Components & Modules: Incident Management (IM), Major Incident Management (MIM), Customer Service Management (CSM), IT Operations Management (ITOM), Configuration Management Database (CMDB)
ServiceNow Development Skills: Scripting in ServiceNow (JavaScript), Scripted REST APIs, ServiceNow APIs, Import Tables, Custom Tables, Standard Module Tables, Extending Tables, Business Rules, Event Queues, Script Actions, Script Includes
Proficient in ServiceNow application development best practices, debugging, and testing
Proficient in the ServiceNow application upgrade lifecycle and resolving typical ServiceNow application upgrade problems
Comfortable working directly with customers, ServiceNow administrators, developers, and architects
Outstanding problem-solving skills with a consistent track record in structuring sophisticated problems and developing solutions
Ability to deal with ambiguity and work independently in a customer request-driven environment
Excellent spoken and written communication skills

Responsibilities

Collaborate with customers using official ServiceNow applications to successfully install, configure, customize, enhance, and support their deployments
Partner across CSG teams (Support, Success, Engineering, Professional Services, Education) as the CSG Subject Matter Expert related to ServiceNow applications
Support customer account teams as the ServiceNow SME in customer meetings, business reviews, and strategy, deployment, and upgrade planning
Partner across Product & Development teams as the CSG Subject Matter Expert related to ServiceNow applications, bringing direct feedback for new features, capabilities, and bugs for improvement in future product releases
Develop a deep understanding of products, solutions, integrations, processes, and workflows used in typical customer engagements

Skills

Key technologies and capabilities for this role

ServiceNowServiceNow AdminServiceNow DeveloperServiceNow ArchitectIncident ManagementMajor Incident ManagementCustomer Service ManagementIT Operations ManagementConfiguration Management

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The position is hybrid and located in Santiago of Chile.

What ServiceNow experience is required for this position?

Candidates need 3-5+ years of experience in a ServiceNow Admin, Developer, or Architect role, with expertise in components like Incident Management, Major Incident Management, Customer Service Management, ITOM, and CMDB.

What ServiceNow development skills are needed?

Required skills include scripting in JavaScript, Scripted REST APIs, Import Tables, Custom Tables, Business Rules, Event Queues, Script Actions, and Script Includes, plus proficiency in application development best practices, debugging, testing, and upgrade lifecycle.

What soft skills are important for this role?

Key soft skills include excellent communication, comfort working directly with customers and teams, outstanding problem-solving, and adaptability to work independently in an ambiguous, customer-driven environment.

What makes a strong candidate for this Scaled Delivery Consultant role?

A strong candidate has 3-5+ years of hands-on ServiceNow experience across admin, development, or architecture, deep knowledge of specified modules and development skills, plus strong problem-solving, communication, and adaptability to collaborate across teams and with customers.

Veracode

Cloud platform for application security assessments

About Veracode

Veracode focuses on application security by providing a cloud-based platform that helps businesses ensure their software is secure from the beginning. The platform has analyzed over 14 trillion lines of code and has assisted in fixing more than 46 million security vulnerabilities. It integrates with existing development tools, allowing security checks to be performed at key stages of the software development lifecycle. This approach helps organizations embed security into their processes rather than treating it as an afterthought. Veracode serves over 2,500 clients, from small startups to large enterprises, through a subscription model that includes tools for scanning code and offering remediation advice, as well as consulting services to help build effective security programs. The goal of Veracode is to consistently enforce security policies across organizations, reducing the risk of breaches and improving both security and development efficiency.

New York City, New YorkHeadquarters

2006Year Founded

$111.2MTotal Funding

ACQUISITIONCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Wellness Program

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Professional Development Budget

Risks

Integration challenges from Phylum acquisition may disrupt Veracode's platform operations.

Focus on open-source security might divert resources from other critical security areas.

New tools like Universal Connector may face adoption challenges, affecting customer satisfaction.

Differentiation

Veracode is the only independent provider of cloud-based application security verification services.

The platform has assessed over 14 trillion lines of code, fixing 46 million flaws.

Veracode integrates seamlessly with existing development tools, embedding security into the software lifecycle.

Upsides

Acquisition of Phylum enhances Veracode's capabilities in software supply chain security.

Growing demand for cloud-based security solutions aligns with Veracode's cloud-native platform.

Rise of DevSecOps practices supports Veracode's mission to integrate security into development.

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