Salesforce QA Analyst at The Walt Disney Company

Santa Monica, California, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media and Entertainment, StreamingIndustries

Bachelor's degree or equivalent experience (undergraduate degree in computer science, information technology, or related disciplines is a plus)
4+ years of relevant experience in Salesforce Testing and Automation
Knowledge and relevant experience in Service Cloud and Experience Cloud
Experience documenting and communicating defects with developers and analysts
Experience in automated testing frameworks and scripting
Experience in Agile (Scrum and/or Kanban), test automation
Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given timeframes for projects
Ability to prioritize based on analysis of data trends, business priorities, and legal compliance
Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders
Excellent problem-solving and analytical skills
Flexibility to work nights and weekends, as needed
Must be local or open to relocation (not a remote role)
Nice to have: 5 years of experience working in corporate enterprise level systems as a QA analyst, systems analyst

Translate acceptance criteria into functional test cases to ensure all requirements are met and develop comprehensive and relevant test cases that cover various scenarios, including positive, negative, and regression cases
Perform test execution and defect reporting utilizing testing tools
Monitor and track traceability of business requirements/stories to tests executed
Analyze, track, report, test and help resolve production problems
Work with internal and external partners to deliver backlog requests and projects in iterative release cycles
Conduct ongoing testing and validation to ensure the stability of the VX applications
Replicate production issues in a lower environment to help troubleshoot and assist with root cause analysis and triage of key/critical defects for quick turn-around
Prototype emerging technologies and maintain quality solutions to create best-in-class service experiences for viewers and advocates