Salesforce Engineer - Customer Care Technology (all genders) at Zalando

Lake Country, British Columbia, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Retail, FashionIndustries

Requirements

Proficiency in Salesforce Service Cloud, including case management, Omni-Channel routing, Flows, and Lightning Web Components (LWC)
Strong technical Salesforce skills (e.g., Apex, Visualforce)
Customer care domain knowledge

Responsibilities

Developing and customizing Salesforce solutions using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies to support customer care processes
Implementing automation using Process Builder, Flow, and AI-driven tools to streamline customer service workflows, automate responses, and route cases
Enhancing digital self-service options, such as knowledge bases, chatbot functionality, and self-service portals
Integrating Salesforce with backend, frontend, and other systems
Collaborating with cross-functional teams (frontend, backend, applied scientists, product managers, stakeholders)
Working in an agile environment
Building and maintaining scalable, AI-powered solutions to optimize customer self-service and handle millions of queries

Skills

Salesforce

Salesforce Platform

Automation

Scalable Solutions

Customer Self-Service

Frontend

Backend

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

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