Sales Ops Salesforce Business Analyst at Penumbra Inc

Alameda, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedTechIndustries

Requirements

Bachelor’s degree in business, Information Systems, Computer Science, or a related field with 8+ years of experience, or equivalent combination of education and experience in Sales Operations, Business Analysis, or a related field
Proven experience in Salesforce administration and reporting (Sales Cloud, Service Cloud, CPQ, etc.)
Experience in a fast-paced, cross-functional environment (SaaS, healthcare, etc.)
Familiarity with CRM governance, data quality, and master data management
Strong knowledge of Salesforce data models, workflows, validation rules, and automation tools (e.g., Flow, Process Builder)
Experience with Salesforce integrations and third-party tools (e.g., Tableau, Power BI, Outreach, LeanData, ZoomInfo)
Proficiency in Excel, SQL, and data visualization tools
Strong oral, written, and interpersonal communication skills
High degree of accuracy and attention to detail
Excellent organizational skills with the ability to prioritize assignments while handling various projects simultaneously
Willingness and ability to work on site, with business travel up to 10%

Responsibilities

Partner with commercial leadership to define and execute sales strategies
Lead cross-functional projects to align sales, marketing, medical education, operations, legal, and customer success workflows
Serve as the primary commercial point of contact, owning end-to-end system processes to ensure alignment with business objectives and customer expectations
Champion and protect the customer relationship by proactively managing commercial priorities, resolving conflicts, and driving value delivery across stakeholders
Oversee the design, configuration, and governance of Salesforce to support evolving business needs
Establish and enforce data quality standards and governance frameworks within Salesforce
Lead initiatives to optimize the end-to-end sales process, from lead management, quote generation, alignments, customer master, etc
Identify and implement process improvements that increase efficiency and scalability, with the goal of revenue growth in mind
Drive adoption of Salesforce best practices across global sales teams
Ensure consistent, accurate, and actionable data across all sales systems
Support the integrity, accuracy, and integration of customer master data, including but not limited to customer alignments, organization hierarchy, roles, relationships, etc
Ensure that data integration, workflows, processes, and logic work seamlessly and systematically
Provide deep analysis of pipeline health, sales performance, and forecasting accuracy
Deliver dynamic dashboards and reports that inform strategic decisions
Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures
Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company
Ensure other members of the department follow the QMS, regulations, standards, and procedures
Perform other work-related duties as assigned

Skills

Key technologies and capabilities for this role

SalesforceSales OperationsBusiness AnalysisData GovernanceProcess OptimizationCRM ConfigurationLead ManagementQuote GenerationCustomer Master DataWorkflowsData IntegrationSalesforce Best Practices

Questions & Answers

Common questions about this position

What experience and education are required for this role?

A Bachelor’s degree in business, Information Systems, Computer Science, or a related field with 8+ years of experience, or equivalent combination of education and experience in Sales Operations, Business Analysis, or a related field is required. Proven experience in Salesforce administration and reporting (Sales Cloud, Service Cloud, CPQ) is also necessary.

What is the salary range for this position?

This information is not specified in the job description.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What kind of work environment can I expect in this role?

The role thrives in a fast-paced, cross-functional environment, partnering with sales, marketing, medical education, operations, legal, and customer success teams.

What makes a strong candidate for this Sales Ops Salesforce Business Analyst position?

Strong candidates are strategic and results-driven Salesforce experts with proven administration experience, strong business analysis skills, and the ability to lead cross-functional projects in a fast-paced environment.

Penumbra Inc

Develops medical devices for vascular conditions

About Penumbra Inc

Penumbra Inc. specializes in creating medical devices aimed at treating neurovascular and peripheral vascular conditions. Their products, such as the Penumbra System and the Indigo System, are designed for use in hospitals and clinics, helping healthcare professionals address issues like stroke and other vascular diseases. These devices work by providing advanced tools for interventions in neurology and vascular surgery, allowing for effective treatment options. Unlike many competitors, Penumbra focuses specifically on these specialized areas, ensuring their products are tailored to the needs of medical professionals in these fields. The company's goal is to continuously improve and innovate their medical devices to enhance patient care and support healthcare providers in delivering effective treatments.

Alameda, CaliforniaHeadquarters

2004Year Founded

$116.7KTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Vacation

Paid Sick Leave

Paid Holidays

Risks

Recent layoffs in the Immersive Healthcare division may indicate financial strain.

The EMBOLIZE trial could divert resources from core product lines.

Regulatory challenges in Europe may impact sales of new products like BMX81 and BMX96.

Differentiation

Penumbra offers a comprehensive range of neuro and peripheral vascular devices.

The company focuses on innovative solutions for stroke and neurovascular disease treatment.

Penumbra's global presence spans North America, Europe, Asia, and Australia.

Upsides

Growing demand for minimally invasive procedures aligns with Penumbra's product offerings.

The global neurovascular devices market is projected to grow at 8.5% CAGR until 2030.

Penumbra's European launch of BMX81 and BMX96 expands its market presence.

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