International Customer Service Representative (Evening Shift)
NateraSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Pharmaceuticals, BiotechnologyIndustries
Requirements
Candidates must possess a Bachelor’s or Master’s degree in nursing, healthcare, or a related life-science field, and a minimum of seven years of experience in global pharmacovigilance/drug safety, specifically with EU and US requirements. They are required to hold a JLPT N2 or above level certification in Japanese, demonstrating advanced proficiency in the language. Advanced knowledge of medical terminology, pharmacovigilance processes, and relevant regulations, including global requirements (e.g., EU, US, Japan), is essential, along with proficiency in safety database systems such as Argus and MedDRA coding.
Responsibilities
The Safety Operations Manager will oversee operational delivery and staff within Global Patient Safety (GPS) Operations, providing guidance to internal functions and external vendors. They will coordinate with safety vendors and GPS teams regarding case triage and processing, support the GPS GSL team with case processing, collaborate with internal and external parties on safety-related deliverables, and communicate with business partners regarding PV Agreements (PVA) / Safety Data Exchange Agreements (SDEA). The role involves overseeing the assignment of Safety Specialist tasks, proactively identifying issues and areas for improvement, developing new processes and procedures, and implementing them. Furthermore, the manager will perform activities in compliance with regulations, and perform other tasks as assigned by the line manager or Head of GPS.
Skills
Medical Terminology
Pharmacovigilance
Argus
MedDRA
Microsoft Office
Excel
PowerPoint
Visio
Communication
Prioritization
Thermo Fisher Scientific
Provides life sciences products and services
About Thermo Fisher Scientific
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.
Key Metrics
Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees