RR-0218639 Sr Analyst III Software Engineering at DXC Technology

Kolkata, West Bengal, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial Services, TelecomIndustries

Requirements

Bachelor’s degree in Computer Science, IT, or related field
2–5 years of experience in application monitoring, production support, or APM tools
Hands-on knowledge of VuNet APM platform (preferred) or similar tools (Dynatrace, AppDynamics, New Relic, Splunk APM, Datadog, etc.)
Strong understanding of application architecture (web, middleware, APIs, databases)
Familiarity with Linux/Unix and Windows environments
Experience with logs, metrics, and traces in distributed systems
Knowledge of SQL and scripting (Python, Shell, or PowerShell) is a plus
Excellent problem-solving, communication, and analytical skills
Good to Have: Exposure to banking, financial services, or telecom domains (if VuNet deployment is sector-specific)
Good to Have: Experience in working with incident management processes (ITIL framework)
Good to Have: Familiarity with cloud platforms (AWS, Azure, GCP)

Responsibilities

Act as first/second-line support for VuNet APM-related issues
Monitor, analyze, and troubleshoot application performance and availability problems
Work with development, infrastructure, and operations teams to resolve incidents
Perform root cause analysis (RCA) for recurring issues and provide preventive solutions
Handle configuration, fine-tuning, and optimization of VuNet APM dashboards and alerts
Escalate complex issues to L3/product teams while ensuring timely updates to stakeholders
Document solutions, SOPs, and known error databases for faster resolution
Assist in deployment, upgrades, and integrations of VuNet APM with existing monitoring tools
Ensure adherence to SLAs and provide high-quality customer support

Skills

VuNet APM

Dynatrace

AppDynamics

New Relic

Splunk APM

Datadog

Linux

Unix

Windows

SQL

Python

Shell

PowerShell

AWS

Azure

GCP

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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