Risk Manager - Customer Operations at Capital One

Nottingham, England, United Kingdom

Capital One Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries

Requirements

  • Appetite to drive change, understand the business, and enthusiasm to learn
  • Analytical mindset and ability to break down problems and identify great solutions
  • Curious and Analytical - Asks why, explores possibilities, brings unique perspective, comfortable with ambiguity, truth seeker, masters data and signals to drive evidence-based innovative solutions
  • Communicative and Influential - Communicates complex ideas concisely and convincingly, adjusts communication to audience, comfortable presenting to senior leaders
  • Discerning and Deliberative - Careful and methodical, navigates uncertainty and risks expertly, steers away from impulsive or ill-informed decisions
  • Action-Oriented and Results-Driven - Desire to take action, try new things, organized, juggles multiple deliverables, prioritizes work, keeps customer at forefront
  • Up for a Challenge - Excited by big, undefined, unfamiliar, complex problems, identifies well-rounded solutions, insatiable appetite for learning

Responsibilities

  • Develop a deep understanding of business strategies, products, services, and risk profile
  • Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments
  • Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making
  • Provide guidance and advice to business partners on implementing risk policies and programs
  • Work collaboratively between the risk, compliance, legal, and other business support functions
  • Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas
  • Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience
  • Drive containment and remediation of process breakdowns in conjunction with compliance, legal, and business process teams
  • Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities
  • Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders

Skills

Risk Management
Data Analysis
Problem Solving
Regulatory Compliance
Enterprise Risk Assessment
Stakeholder Management
Strategic Planning
Compliance
Operational Risk

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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