Risk Analyst I at Global Payments

Quezon City, Metro Manila, Philippines

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Payments, Financial ServicesIndustries

Investigates potential credit card fraud cases based on information received from the fraud detection system
Analyzes several aspects of account history, to include payment and transaction history
Contacts customers and merchants to obtain additional information regarding fraudulent charges
Maintains accurate and complete documentation of all information necessary for the investigation
Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues
Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity
Builds the credit card replacement orders and completes shipping materials
Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts