Retirement Plan Services Representative (PA) at Vanguard

Malvern, Pennsylvania, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Retirement PlanningIndustries

Requirements

Strong interpersonal and client relationship management (CRM) skills to engage with clients and team members
Customer-facing and/or inbound phone experience
A learner’s mentality and an appetite for financial acumen
Undergraduate degree or equivalent experience (preferred)
Ability to complete the SIE (Securities Industry Essentials) exam and obtain Series 6 & 63 FINRA licenses within department guidelines
Ability to work hybrid schedule on-site in a Vanguard office Tuesdays, Wednesdays, and Thursdays

Responsibilities

Provide high quality service across Institutional Participant Services
Support external employers' 401(k) plan participants with dynamic and complex needs (e.g., forms, account/plan information, regulatory/tax issues, financial/clerical transactions)
Assist via inbound phone calls and written communication

Skills

401(k) plans

customer service

financial acumen

communications

SIE

FINRA Series 6

FINRA Series 63

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

Land your dream remote job 3x faster with AI

Try Jobo Free