Retail Personal Banker II - Milford at Fifth Third Bank

Milford, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Retail Banking, Financial ServicesIndustries

Requirements

High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience
Experience in a sales environment required; experience in financial industry a plus
Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
Ability to professionally represent Fifth Third Bank in verbal and written communication
Capable of analyzing credit and financial information
Exhibits business acumen
Demonstrated ability in making sound decisions
S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Responsibilities

Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
Maintain working knowledge of products, services, and processes offered
Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
Provide customer support needed reinforcing the value of current and new technology
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
Other duties as assigned
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined
Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience
While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types

Skills

Key technologies and capabilities for this role

consultative salescustomer relationship managementfinancial needs analysiscredit analysisrisk managementcustomer serviceproactive outreachproduct knowledgebusiness conduct ethics

Questions & Answers

Common questions about this position

What qualifications are required for the Retail Personal Banker II position?

A High School Diploma/GED with 1 year of customer service experience, or a college degree or equivalent military experience is required, along with experience in a sales environment and the ability to analyze credit and financial information.

Is this a remote position or does it require working in an office?

This information is not specified in the job description.

What is the salary for the Retail Personal Banker II role?

This information is not specified in the job description.

What does the work environment look like for this role?

The position is in a normal office environment with extended viewing of computer screens.

What makes a strong candidate for this Personal Banker II position?

Strong candidates have sales experience, preferably in finance, demonstrated business acumen, the ability to build customer relationships, and S.A.F.E. Act registration through NMLS.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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