Retail Personal Banker Associate I- Lincolnton and Surrounding Areas at Fifth Third Bank

Lincolnton, North Carolina, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

College degree or work experience providing transferable skills, or combination of education and experience
Experience in the financial industry preferred
Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer households and small business relationships

Responsibilities

Complete a 4-8 week onboarding and education program including rotations in operations and Sales & Service, culminating in certification to perform as a Retail Personal Banker I
Use the consultative sales process and Financial Needs Assessment to build thorough customer profiles and identify current and future financial needs
Maintain in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using the value proposition
Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews
Focus primarily on cross-selling to existing customer base and engaging in outside sales activities (e.g., Membership Advantage onsite presentations, business sales calls, community financial literacy events)
Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial, Investment) and refer customers for holistic financial solutions
Consistently meet/exceed customer experience and individual/team production goals, enhancing year-over-year revenue growth as measured by Financial Center P&L
Provide guidance to CSRs with respect to the sales and referral process
Promote customer satisfaction with a friendly, helpful demeanor and professionalism; act with confidence by answering questions and owning issues
Maintain a position of trust by keeping business confidential and following the Bancorp Code of Business Conduct and Ethics
Adhere to policies and procedures while opening/servicing the full range of Retail products
Participate in the consumer loan and bankcard process, owning sourced loans from application through closing
Participate in the opening/closing process of the Financial Center or Bank Mart as directed
Keep up to date on Retail procedures to mitigate fraudulent activity and unnecessary risk
Process teller transactions and work as a member of the platform staff
Be responsible and accountable for risk by exchanging ideas, elevating concerns, following policies, and managing risks within the Bank's risk appetite

Skills

Consultative Sales

Financial Needs Assessment

Teller Transactions

Lobby Leadership

Customer Profiling

Retail Banking Products

Risk Management

Sales & Service

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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