Account Manager, Dealer Club
Cars CommerceSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Sporting GoodsIndustries
Requirements
- 1-3 years retail experience preferred
- 1-3 years golf industry experience preferred
- Ensures Accountability
- Customer-Focus
- Collaborative
- Instills Trust
- Decision-Quality/Decision-Making Abilities
- Action-Oriented
Responsibilities
- Build golfer relationships and work one-on-one with the golfer and teammate to ensure a positive club fitting experience
- Support the Operations Sales Manager in achieving company objectives in sales performance, profit contribution, and profit and loss controls by overseeing the sales effort in the department
- Train and certify all club fitters
- Focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc
- Consistently analyze Golf sales reports and data to understand business results and opportunities and communicate the results to teammates
- Establish and maintain effective relationships with customers and gain their trust and respect by using diplomacy and tact; ensure customers are greeted and acknowledged; offer customers assistance as needed or requested
- Monitor the sales, customer service, and operational efforts of the selling floor
- Serve as point of contact for customers and teammates to provide golf services knowledge and communicate the company’s golf services standards
- Maintain thorough knowledge of products and services, merchandise promotions, test merchandise, and advertising
- Manage store services sales by performing customer club fittings and repairs
- Train teammates on all aspects of services; specialized selling techniques, services technology, etc
- Ensure department scheduling, workplace, and daily teammate assignments are on task
- Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc
- Assist the store management team with general supervision in the store in accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier
- Plan and execute all golf directives
- Ensure the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for
- Comply with all federal, state, and local regulations regarding store operations
- Perform all other tasks assigned by management
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the main responsibilities of the Retail Master Club Fitter?
The role involves building golfer relationships, ensuring positive club fitting experiences, overseeing sales efforts in the department, training and certifying club fitters, and driving sales in services like simulator, putting green, special orders, pre-owned, club fitting, repairs, and accessories.
Is this a full-time position?
Yes, this is a full-time employment opportunity.
What skills or knowledge are essential for this role?
Essential skills include analyzing golf sales reports, maintaining thorough knowledge of products and services, performing customer club fittings and repairs, training teammates on services and specialized selling techniques, and managing store services sales.
What is the company culture like at House of Sport by DICK'S Sporting Goods?
The culture emphasizes obsessing over athletes, delivering first-class service, inspiring teammates, challenging retail norms, and creating an inclusive and diverse workforce that reflects the communities served.
What makes a strong candidate for the Retail Master Club Fitter role?
Strong candidates should have expertise in golf club fitting and repairs, experience in sales and customer service in golf services, ability to train teammates, and a passion for building athlete relationships and driving sales.
Dick's Sporting Goods
Retailer of sporting goods and apparel
About Dick's Sporting Goods
DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.
Coraopolis, PennsylvaniaHeadquarters
1948Year Founded
IPOCompany Stage
Consumer GoodsIndustries
10,001+Employees