Retail Equipment Services Technician at Dick's Sporting Goods

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

Excellent bicycle assembly skills
Ability to adjust to priorities and manage time wisely
Ability to prepare routine administrative paperwork
Ability to communicate effectively
Fully trained in sales and register functionality

Responsibilities

Assemble, maintain, inspect, and repair all product purchased and serviced through the service department for specialized equipment, meeting athlete needs and in accordance with company and vendor standards
Assist with everyday services for bikes, including minor to advanced repairs, repairing/replacing parts, fitting accessories (lights, pannier racks, cycle computers), routine safety checks, cleaning, degreasing, and lubricating bicycles and components
Perform services for snow equipment, including base cleaning, sharpening, waxing, brushing, polishing, preparation, detuning tips/tails, diagnosing faults, damage, and wear to provide accurate estimates and educate athletes on essential or recommended repairs
Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer
Understand athletes' behavior, assess needs, and recommend products/services that meet those specific needs
Support company standards of selling and customer service by providing a friendly environment, greeting and acknowledging every athlete, and maintaining solid product knowledge
Assist and recommend athletes with the purchase of accessories as needed
Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services
Preserve complete and accurate shop records and maintain record-keeping systems
All other tasks assigned by management

Skills

Key technologies and capabilities for this role

Bike RepairBicycle MaintenanceSnow Equipment RepairEdge SharpeningWaxingBase CleaningEquipment AssemblyEquipment InspectionFault DiagnosisSalesPOS Register

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

Is remote work available for this role?

This information is not specified in the job description.

What skills are required for the Equipment Services Technician role?

Excellent bicycle assembly skills are required, along with the ability to adjust to priorities, manage time wisely, and prepare routine administrative paperwork.

What is the company culture like at House of Sport by DICK'S Sporting Goods?

The company is committed to creating an inclusive and diverse workforce, obsessing over athletes, inspiring teammates, and elevating retail experiences in a community-focused environment.

What makes a strong candidate for this technician position?

Strong candidates have excellent bicycle assembly skills, can manage time and priorities effectively, and are trained in sales and customer service to deliver an elevated athlete experience.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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