Responsibilities

The Research Operations Specialist will support various product design research activities, identify areas for enhancement and efficiency gains, facilitate research projects and the tools and technology needed for researchers, collaborate with research operations and the research team to improve and standardize processes, contribute to the overall effectiveness of the larger research team, drive administrative functions and operational efficiencies, such as centralizing communication and processes, organizing and maintaining records, engage, partner, and collaborate with research team members and leadership, proactively identify opportunities to leverage programming to improve the efficiency, effectiveness, and impact of the team, communicate team goals and strategy, design and launch programs that reduce process friction and enhance researcher impact and satisfaction, define and manage strategic initiatives that improve team efficiency and impact, contribute to overall research operations infrastructure, update processes and tools, initiate improvements where needed, proactively manage expectations, define clear program roadmaps, provide frequent program updates, identify and communicate risks and adjustments, and ensure commitments are delivered, support research planning and collaborate with product teams by helping track, align and forecast UX Research needs, and support knowledge management by helping centralize, document, and maintain internal processes and resources, tracking of research sessions.