Repair Coordinator at Stanza

Warrington, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Engineering, Accessibility EquipmentIndustries

Requirements

Experienced Administrator with previous administration experience in a busy office environment
Ability to plan, prioritise workloads, and interpret/report accurate data
Strong interpersonal skills to interact professionally with customers and across all levels of the organisation
Ability to take ownership of queries through to resolution
NVQ in Administration (desirable) or previous proven experience
Previous experience as Branch Administrator, Service Coordinator, Repair Coordinator, or Customer Service Administrator (preferred)

Responsibilities

Assist with planning, allocation, and safety compliance for repair work, including risk assessments and method statements
Ensure proper use of compliance processes, PPE adherence, and organise engineers’ equipment and documentation
Attend site meetings, write reports, and alert the Field Repair Manager to potential issues or delays
Oversee the completion of repair works, manage payment milestones, invoicing, and procurement of materials
Investigate accidents/near-misses, prepare contract variation quotes, and handle any additional tasks as assigned by senior management
Collaborate with managers to oversee engineers and subcontractors
Support the field management team in achieving branch objectives for major and minor repairs, ensuring targets, goals, and deadlines are met
Encompass all aspects of project delivery, including health and safety, workforce coordination, and customer service

Skills

Key technologies and capabilities for this role

AdministrationWorkforce CoordinationProject DeliveryHealth and SafetyRisk AssessmentsCustomer ServiceData ReportingPlanningPrioritisation

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position located in Warrington.

What are the working hours for this role?

The working hours are 08:00 - 16:45 Monday to Thursday and 08:00 - 15:45 Friday.

What skills and experience are required for the Repair Coordinator role?

Previous administration experience in a busy office environment is essential, along with the ability to plan, prioritize workloads, interpret and report accurate data, and strong interpersonal skills for interacting with customers and colleagues.

What qualifications are needed for this position?

An NVQ in Administration is desirable, or previous proven experience in a similar role.

What kind of experience makes a strong candidate for this Repair Coordinator job?

Previous experience as a Branch Administrator, Service Coordinator, Repair Coordinator, or Customer Service Administrator would make you a strong candidate.

Stanza

Application-layer software for reliable infrastructure

About Stanza

Stanza Systems provides software infrastructure solutions that focus on reliability for all software builders, regardless of their size. Their main product is based on an approach called Infrastructure Responsive Design, which enables systems to adjust to changing needs and conditions. This technology ensures that resources are allocated efficiently across different environments, including client, edge, and server. Stanza's solution is designed to prioritize important customer interactions and user journeys, allowing for smooth operations even during high traffic or when system capacity is reduced. Unlike many competitors, Stanza's business model emphasizes delivering excellent customer experiences without requiring expensive infrastructure upgrades or additional personnel. They cater to a wide range of clients, from small startups to large enterprises, helping them achieve dependable and efficient software performance.

Burlingame, CaliforniaHeadquarters

2022Year Founded

M_AND_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

11-50Employees

Risks

Emerging competitors with similar technologies may erode Stanza's market share.

Open-source solutions could undercut Stanza's pricing model.

AI-driven tools offer more automation, appealing to clients seeking reduced manual intervention.

Differentiation

Stanza offers Infrastructure Responsive Design for adaptive resource allocation.

Focuses on maintaining operations during peak traffic without costly infrastructure changes.

Serves diverse clients, from startups to large enterprises, ensuring reliable software performance.

Upsides

Increased edge computing adoption boosts demand for Stanza's resource optimization solutions.

Infrastructure as Code practices create integration opportunities for Stanza's technology.

Growing focus on customer experience aligns with Stanza's smooth operation solutions.

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