Registered Brokerage Client Service Associate - Pacific Timezone

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Brokerage, FintechIndustries

Requirements

Candidates must have one to two years of experience in the securities industry and possess a FINRA Series 7 license. Strong attention to detail, accuracy, and reliability are essential, along with excellent written and communication skills. Experience with FINRA, Federal, and SEC regulations is required, as is the ability to adapt to a changing business and regulatory environment and collaborate effectively in a remote team setting. A basic understanding of KYC and client onboarding processes is also necessary.

Responsibilities

The Registered Brokerage Client Service Associate will serve as the first point of contact for client service needs and issues, assisting clients and broker partners. Responsibilities include submitting and processing operational requests such as funds distributions, cash and stock journals, account updates, and ACATs initiation. The role involves researching and responding to client issues related to form submissions and transfers, and interacting with internal teams like trading, operations, sales, solutions, customer success, engineering, and product to resolve client issues. Additionally, the associate will ensure new business paperwork is accurately submitted and maintain a positive and resilient demeanor in a fast-paced environment.

Skills

Client Service

Brokerage Operations

Financial Services

Customer Support

Communication

Alpaca

API-first brokerage for stock trading

About Alpaca

Alpaca Securities LLC operates in the stock brokerage industry by providing an API-first brokerage service that allows other businesses to create their own trading applications. This service enables companies to integrate stock trading functionality into their platforms without the need to become brokers themselves, saving them time and resources. Alpaca's API supports seamless trading experiences for users and includes features like Local Currency Trading, which allows international investors to trade US stocks in their local currency. Additionally, Alpaca offers crypto wallets and coin pair trading, expanding the financial services available to its clients. Unlike traditional brokers, Alpaca focuses on a business-to-business model, catering primarily to other companies that want to offer trading services to their customers. The goal of Alpaca is to simplify the trading process for businesses and their users while providing a secure and efficient platform for executing trades.

San Mateo, CaliforniaHeadquarters

2015Year Founded

$84.5MTotal Funding

CONVERTIBLECompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Competitive salary & stock options

Medical, dental, & vision

Home office setup stipend

Monthly Brex Card stipend

Risks

Increased competition from fintech platforms like GUGU offering commission-free trading.

Potential regulatory challenges in international markets may complicate Alpaca's expansion.

Self-clearing transition introduces operational risks in managing settlement processes.

Differentiation

Alpaca offers API-first brokerage services, enabling businesses to build trading applications.

Alpaca supports local currency trading, simplifying US stock trading for international investors.

Alpaca provides crypto wallets and coin pair trading, expanding financial services for clients.

Upsides

Alpaca's self-clearing transition enhances asset transfers and securities lending opportunities.

Partnership with Derayah Financial accelerates Middle Eastern business expansion for Alpaca.

Alpaca's limit orders and extended hours trading for fractional shares lead retail trading.

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