Regional Field Service Engineer at GE Healthcare

Newcastle upon Tyne, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Strong communication skills
Problem-solving ability
Passion for customer care
Natural curiosity and "seek to understand" mindset
Embodiment of GE Healthcare Leadership Behaviors: act with humility and build trust; lead with transparency; deliver with focus; drive ownership with integrity
Self-starter who can take initiative and figure things out independently
Self-discipline in following up, executing tasks, and doing what is promised
Evidence of vaccination/immunity for vaccine-preventable diseases (VPDs) where mandated by location

Responsibilities

Develop and maintain strong relationships with internal and external customers
Drive customer satisfaction through service excellence
Install Critical Care Solutions equipment (anesthesia, patient monitoring, cardiology systems, central stations, incubators, ultrasound) in hospitals, clinics, and private practices in a high-quality, professional manner per company standards, compliance, and customer requirements
Perform preventative maintenance per company standards, compliance, and customer requirements
Make corrective repair calls in a timely manner aligned with customer contracts, repairing equipment per company standards, directives, and customer requirements
Ensure timely completion of Field Modification Instructions (FMIs)
Advise management when response time objectives cannot be met (e.g., inform Senior Field Engineer for repeat site visits)
Retain ownership of problems until resolved
Keep customers, Senior Field Engineer (SFE), and Service Delivery Manager (SDM) informed on progress
Keep management and commercial account managers aware of developments in the installed base
Manage time appropriately based on job urgency, part availability, and customer expectations
Maintain a continuous learning mindset for proficiency in multiple modalities

Skills

Key technologies and capabilities for this role

Field ServiceEquipment InstallationPreventative MaintenanceCorrective RepairsAnesthesia SystemsPatient MonitoringCardiology SystemsUltrasoundIncubatorsCustomer Relationship ManagementField Modification Instructions

Questions & Answers

Common questions about this position

What equipment will I be working on as a Field Service Engineer?

You will install, maintain, and repair Critical Care Solutions equipment including anesthesia, patient monitoring, cardiology systems, central stations (networked monitors), incubators, and ultrasound in hospitals, clinics, and private medical practices.

What are the key responsibilities of this role?

Responsibilities include installing equipment professionally, performing preventative maintenance, making timely corrective repairs, completing Field Modification Instructions, advising management on response times, retaining ownership of problems until resolved, and keeping stakeholders informed.

What personal qualities and skills are important for success in this position?

Strong communication skills, problem-solving ability, customer care passion, natural curiosity to seek to understand, self-starter mindset, initiative, and embodying leadership behaviors like humility, trust-building, transparency, focus, ownership, and integrity are essential.

Is this a remote position or does it require travel?

This information is not specified in the job description.

What is the compensation or salary for this role?

This information is not specified in the job description.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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