Records Analyst - Mon - Fri 8:30am-5:30pm at Williams

Redwood City, California, United States

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$57,000 – $60,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal, Banking, CorporateIndustries

Requirements

High school diploma or equivalent required; higher level education preferred or equivalent work experience
Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
Legal records services, record-keeping, records management experience in a virtual, digital, or electronic records environment preferred
Experience with records software programs for legal records services, records management, information governance, matter mobility and governance
Advanced skill in the use of MS Office software (Word, Excel)
Knowledge of a legal timekeeping or job tracking system preferred
Ability to work in a fast-paced, team environment, working both independently and collaboratively
Ability to prioritize work, balance projects and meet deadlines in a timely manner
Strong attention to detail with good organizational skills and emphasis on accuracy and quality, even with high volume of repetitive tasks
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions that conform to business needs and policy
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure
Must be self-motivated with positive can-do attitude
Proven customer service skills required to create, maintain and enhance customer relationships
Must be able to interact effectively with multi-functional and diverse backgrounds

Responsibilities

Perform records services work according to established policies and procedures (essential function)
Thoroughly assess job request, identify correct process needed to create and manage records files, and ensure appropriate completion throughout task lifecycle (essential function)
Use customer service skills to proactively complete records requests to client satisfaction (essential function)
Create new records files and manage existing files according to document retention policies, matter mobility and information governance (essential function)
Use experience in records services to navigate unclear requests to ensure compliance with established policies for retention, matter mobility and information governance (essential function)
Understand intermediate to complex workings of records policies, digital matter mobility, digital and electronic records systems, and information governance in a virtual, digital, or electronic records environment (essential function)
Interface and liaise with clients and vendors, peers and other colleagues to identify, collect, review, and package paper or electronic records for release, or to troubleshoot records requests (essential function)
Utilize multiple software applications to identify, collect, review, and package paper or electronic records for release, or to troubleshoot software problems (essential function)
Receive, triage, and process inbound paper or electronic records transfers to ensure compliance with protocols and make available for recipients (essential function)
Utilize appropriate logs and/or tracking software for all assigned work (essential function)

Skills

Key technologies and capabilities for this role

Records ManagementInformation GovernanceMS OfficeExcelWordLegal RecordsMatter MobilityElectronic Records SystemsRecord-Keeping

Questions & Answers

Common questions about this position

What is the pay rate for the Records Analyst position?

The pay rate is $27.40 - $28.84 per hour.

Is this Records Analyst role remote or on-site?

This is an on-site position in the Silicon Valley office, working Monday to Friday from 8:30 am to 5:30 pm.

What skills and experience are required for the Records Analyst role?

Requirements include a high school diploma or equivalent, minimum 3 years’ experience preferably in legal, banking or corporate environments, experience with records software and digital records management, and advanced MS Office skills (Word, Excel). Preferred qualifications include knowledge of legal timekeeping systems and strong customer service skills.

What benefits are offered for the Records Analyst position?

Benefits include various health insurance options (Medical, Dental, Vision, Prescription Drug), 401k with employer match, PTO, life insurance, paid parental leave, short-term & long-term disability, flexible spending accounts, commuter benefits, legal assistance, EAP, and additional perks.

What makes a strong candidate for the Records Analyst role?

Strong candidates have 3+ years in legal or corporate records management, advanced MS Office skills, experience with digital records systems, excellent customer service abilities, and the capacity to work independently in a fast-paced team environment while handling confidential information accurately.