Rebates Coordinator at Global Lending Services

Greenville, South Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Automotive FinanceIndustries

Requirements

High School diploma or equivalent
Minimum of one (1) year experience in a relevant customer service role (automotive industry preferred)
Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships
Highly organized to stay on track for time-sensitive deadlines
Ability to work with a diverse customer and workforce population
Strong verbal and written communication skills
Team player that can adapt in a fast-paced and changing environment
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications
Commitment to exemplifying the organizational core values and key competencies
Ability to apply manual skill for significant portions of daily assignments

Responsibilities

Carry out assigned administrative processes within the Recoveries Department to assist in servicing active accounts
Manage and resolve customer/dealership disputes
Assist customers and dealerships with total loss claims
Update dealership and customer accounts for accuracy
Make outbound phone calls to consumers, dealers, insurance companies, or other 3rd party contacts in support of the assigned process
Work towards improving the customer/dealer experience and quality assurance processes
Crosstrain and collaborate on departmental activities and responsibilities, including indexing documents, customer correspondence, and cross-departmental assignments
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
Perform additional assignments and special projects as required by the needs of the company or as directed by management

Skills

Key technologies and capabilities for this role

Administrative ProcessesAccount ServicingCustomer ServiceTask ManagementRebates ManagementRecoveries

Questions & Answers

Common questions about this position

What benefits does GLS offer?

GLS offers competitive base pay and performance bonuses, medical, dental, vision, telemedicine, supplemental insurance, long-term and short-term disability, 401K with employer match and 100% immediate vesting, PTO, paid holidays, paid volunteer time off, tuition reimbursement, parental leave, and a business casual work environment.

What is the company culture like at GLS?

GLS has a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive environment that celebrates successes, empowers and rewards individuals and teams for positive impacts, and fosters collaboration.

What are the minimum qualifications for the Rebates Coordinator II role?

A High School diploma or equivalent is required, along with a minimum of one year of experience in a relevant role.

Is the Rebates Coordinator position remote or office-based?

This information is not specified in the job description.

What experience is needed to succeed as a Rebates Coordinator II?

Candidates should have at least one year of relevant experience and be prepared to handle customer/dealership disputes, total loss claims, account updates, outbound calls, and collaboration on departmental tasks.

Global Lending Services

Provides auto loans and financing solutions

About Global Lending Services

Global Lending Services (GLS) provides auto loans to customers in Idaho and across the United States, focusing on making vehicle ownership accessible and affordable. The company uses real-time decision-making technology to approve loans quickly, working with over 13,000 dealerships to streamline the car buying process. GLS stands out by serving individuals with less-than-perfect credit, ensuring everyone has a fair chance to secure financing. The goal of GLS is to offer inclusive credit solutions while maintaining strong customer service and ethical business practices.

Greenville, South CarolinaHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Volunteer Time Off

Professional Development Budget

Parental Leave

Risks

Odessa's entry into the market increases competition for GLS.

Chase's partnership with CarGurus may attract GLS's potential customers.

AI advancements by competitors could pressure GLS to upgrade its technology.

Differentiation

GLS offers real-time loan approvals, enhancing the car buying process efficiency.

The company partners with over 13,000 dealerships, ensuring widespread access to financing.

GLS focuses on subprime lending, providing opportunities for customers with less-than-perfect credit.

Upsides

GLS raised $325.6 million, indicating strong investor confidence and growth potential.

Increased demand for online auto financing platforms aligns with GLS's digital strategy.

AI trends in auto financing offer GLS opportunities to enhance its decision-making technology.

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