Rebate Specialist at Plenty®

Adelaide, South Australia, Australia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Renewable Energy, Automotive FinanceIndustries

Requirements

Experience in customer service, contact centre, or financial services is preferred
Strong customer-focused mindset with excellent problem-solving abilities
Ability to work efficiently in a fast-paced environment
Experience with AML/CTF and KYC obligations is highly regarded
Strong problem-solving and critical-thinking skills
Excellent verbal and written communication
High attention to detail
Strong analytical and data-entry capabilities
Effective organisational and time-management skills
Comfortable working on a roster system, covering 7.6-hour shifts between 8:30 AM and 7:00 PM

Responsibilities

Act as the initial point of contact for customer inquiries via phone, chat, and email, providing prompt, accurate, and professional support
Serve as an escalation point for internal and external stakeholders to ensure verification tasks are completed efficiently
Review and verify applicant documentation, including customer identification, in line with AML/CTF, KYC, and internal policy requirements
Identify and report discrepancies or anomalies found during verification reviews
Manage communication with installer partners and internal teams, resolving issues and objections effectively
Accurately enter and validate customer and application data
Verify supporting documents, including payment details, equipment specifications, and installation information
Review and process rebate settlement applications, ensuring all required documents are complete and eligibility criteria are met
Perform identity verification checks for renewable loan applications
Manage installer accreditation, verification, and suspension processes
Meet daily activity KPIs and adhere to team SLA requirements

Skills

Key technologies and capabilities for this role

Customer ServiceDocumentation VerificationAML/CTFKYCPhone SupportChat SupportEmail SupportData EntryComplianceStakeholder ManagementIssue Resolution

Questions & Answers

Common questions about this position

What experience is preferred for the Rebate Specialist role?

Experience in customer service, contact centre, or financial services is preferred, and experience with AML/CTF and KYC obligations is highly regarded.

What are the key skills needed for this position?

The role requires strong problem-solving and critical-thinking skills, excellent verbal and written communication, high attention to detail, strong analytical and data-entry capabilities, and effective organisational and time-management skills.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for the Rebate Specialist role?

This information is not specified in the job description.

What kind of company culture does Plenti have?

Plenti is a dynamic, innovative, fast-moving, and ambitious fintech business that seeks smart and capable people who can take ownership of their role, with over 250 people in Australia where everyone can make a difference as a team.

Plenty®

Indoor vertical farming for fresh produce

About Plenty®

Plenty is involved in indoor vertical farming, which allows for the growth of fresh produce in controlled environments. By stacking plants vertically, Plenty can maximize space and produce crops throughout the year, independent of weather conditions. This method uses less water and avoids harmful pesticides and GMOs, making it a sustainable alternative to traditional farming. The company sells its produce to grocery stores, restaurants, and directly to consumers who value high-quality and sustainable food options. Unlike many competitors, Plenty's focus on advanced farming techniques ensures a consistent supply of premium fruits and vegetables, which helps it maintain a strong brand reputation and attract loyal customers. The goal of Plenty is to transform food production by providing a reliable source of nutritious food while promoting sustainability.

South San Francisco, CaliforniaHeadquarters

2013Year Founded

$915.3MTotal Funding

SERIES_ECompany Stage

Food & AgricultureIndustries

201-500Employees

Risks

Increased competition from vertical farming startups like Bowery Farming and AeroFarms.

High initial capital investment for new farms could strain financial resources.

Dependence on strategic partnerships, such as with Driscoll's, poses potential risks.

Differentiation

Plenty uses 1% of the land required by traditional farms for leafy greens.

Plenty's vertical farms reduce water usage by up to 90% compared to traditional farming.

Plenty offers pesticide-free and GMO-free produce, ensuring high food safety standards.

Upsides

Partnership with 7-Eleven expands Plenty's reach in California with sustainable produce.

Joint venture with Mawarid to establish vertical farms in GCC, starting in Abu Dhabi.

Development of the world's largest vertical farming research center in Wyoming by 2025.

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