Quality Monitoring Feedback Associate - iLocalisation - German (CL13) at Accenture

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Trust and Safety, Content ModerationIndustries

Requirements

Professional proficiency in German (C2 level)
Proficiency in English (C1 level)
High School Diploma, GED, or any Graduation
0 to 1 years of experience
Demonstrated attention to detail and a proactive, problem-solving mindset
Ability to work autonomously and manage multiple tasks under tight deadlines
Excellent verbal and written communication skills
Strong resilience and coping skills due to exposure to potentially objectionable content
Multilingual skills and testing experience (preferred)

Responsibilities

Plan and execute manual test cases based on business and technical requirements
Perform functional, regression, integration, and exploratory testing across web and mobile applications
Log, track, and re-test defects using internal tracking tools
Ensure proper tracking, escalation, and resolution of issues in a timely manner
Document test results clearly and communicate issues effectively to stakeholders
Collaborate closely with development, product, and support teams to understand requirements and ensure timely delivery
Provide support for the resolution of customer incidents, requests, and technical issues
Analyze and review user profiles, audio, videos, and text-based content
Investigate, escalate, and/or resolve issues reported by users or flagged by the system

Skills

Content Moderation

Quality Monitoring

German

Attention to Detail

Problem-Solving

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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