Manager, Quality Improvement
HumanaSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Electronics, ManufacturingIndustries
Requirements
- High school diploma or equivalent
- 1 year of demonstrated quality experience
- Ability to lead and mentor QA team members
Responsibilities
- Perform Quality Assurance Lead operations related to the test and inspection of electronic devices (within procedural verbatim compliance)
- Perform quality inspection operations following instructions and pre-established guidelines
- Create work instructions for the Quality department, in collaboration with the documentation team and Quality Supervisor
- Provide training to new and existing employees on 6S and work instructions
- Participate in weekly department status update meetings with department supervisor
- Provide SIPOC training
- Track weekly tasks and metrics
- Provide ANSI/AQL results to external customers
- Establish and evolve formal QA processes, ensuring the team uses industry-accepted best practices
- Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met
- Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally
- Lead and mentor QA team members, as well as manage outside contract testers
- Develop and execute test plans and procedures (manual and automated)
- Enter relevant data and audit/inspection results in computer database
- Provide process improvement feedback
- Work on multiple programs and in multiple QA functional areas
- Serve as a resource for questions to other co-workers when supervisor is unavailable
- Document relevant facts and information to support work performed
- Participate in continuous improvement and team building activities
- Maintain productive working relationships with all team members
- Perform other duties as assigned
Skills
Quality Assurance
Inspection
Auditing
6S
SIPOC
ANSI/AQL
Test Plans
Process Improvement
Training
Metrics Tracking
Work Instructions
QA Processes
Assurant
Provides risk management and insurance solutions
About Assurant
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.
New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.
Differentiation
Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.
Upsides
Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.
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